Guest Service Agent

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Service Agent welcomes guests, manages check-in and check-out, processes reservations and payments, answers questions, handles requests, and coordinates with housekeeping and other departments. Candidates should have good communication and customer-service skills, a professional appearance, basic computer and English ability, and confidence working with guests from different countries. Previous hotel or front-office experience is advantageous, although hospitality graduates and motivated entry-level applicants may be considered. The role requires flexibility to work shifts, weekends, and public holidays, accuracy with cash and records, a calm approach to complaints, and a strong commitment to Marriott service standards.

About the employer

Marriott International is one of the world's largest hospitality companies, operating thousands of hotels and resorts across numerous countries and territories. Its portfolio includes well-known brands such as Marriott Hotels, Sheraton, Westin, Le Méridien, The Ritz-Carlton, and Courtyard. Sheraton Jakarta Soekarno-Hatta Airport is positioned to serve travelers using Jakarta's main international airport, offering the service standards, operational systems, and guest-focused culture associated with the Sheraton brand. Marriott places strong emphasis on hospitality, inclusion, professional development, teamwork, and creating memorable stays. Employees may receive access to training, internal career opportunities, staff benefits, and hotel-related discounts, subject to local employment terms. Compensation for this role can vary according to experience, service charge, allowances, and the hotel's employment policies.

Working in Indonesia

Indonesia is an archipelago with diverse destinations and strong hospitality employment opportunities in Jakarta, Bali, Lombok, Batam, Java, and other resort islands. Jakarta offers international hotels, airlines, restaurants, and corporate jobs, while Bali and Lombok provide extensive resort, wellness, food-and-beverage, and tourism work. Indonesian culture values politeness, community, family, and respectful communication; basic Bahasa Indonesia is useful even in international workplaces. Lifestyle ranges from busy urban living to relaxed beach communities, with generally affordable food and transport, though Jakarta traffic and housing costs can be significant. Foreign employees normally need an employer-sponsored work permit and appropriate stay visa; working on a tourist visa is not permitted. Before relocating, confirm sponsorship, medical requirements, accommodation, salary, taxes, insurance, and contract terms. Local registration and document checks may also be required.