Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Receptionist provides a welcoming, efficient front-desk service for patients, visitors and staff. Responsibilities typically include answering telephone calls, arranging and confirming appointments, registering patients, maintaining accurate records, handling enquiries, directing visitors and supporting general administrative duties. Candidates should have good communication and customer-service skills, basic computer literacy, attention to detail and the ability to work calmly in a busy healthcare environment. Previous reception or administrative experience is useful, although relevant NHS or healthcare experience may be preferred. The successful candidate is expected to maintain confidentiality, treat people with dignity and respect, work effectively with colleagues and follow health, safety and information-governance procedures.

About the employer

Betsi Cadwaladr University Health Board is the largest health organisation in Wales, providing a wide range of hospital, community, primary and mental-health services across North Wales. It serves a population of approximately 700,000 people through hospitals, clinics, GP services and community facilities across Anglesey, Gwynedd, Conwy, Denbighshire, Flintshire and Wrexham. The organisation employs thousands of healthcare, administrative, scientific and support staff and works closely with universities, local authorities and other public-sector partners. Its services include emergency care, planned treatment, specialist medicine, mental health, diagnostics and community healthcare. As an NHS Wales employer, it offers structured pay scales, pension arrangements, annual leave and opportunities for training and career development. Reception staff contribute directly to a positive patient experience by ensuring services are accessible, organised and welcoming.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, education, engineering, hospitality and public services, with particularly strong opportunities in London, Manchester, Birmingham, Edinburgh, Cardiff and Belfast. UK culture is diverse and generally values punctuality, privacy, politeness and a healthy work-life balance. Lifestyle varies from busy cities to quieter coastal and rural communities, with extensive public transport, historic towns and outdoor activities. Citizens of the UK and Ireland have the right to work without a visa. Most other nationals need an appropriate visa, such as the Skilled Worker visa, and healthcare roles may require professional registration or employer sponsorship. Before relocating, check immigration rules, qualification requirements, housing costs, taxation, healthcare access and transport links. North Wales offers a lower-cost lifestyle than many major UK cities, although rural transport and Welsh-language services may be relevant.