B&F Order Taker - In Room Dining

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The B&F Order Taker – In Room Dining receives guest food and beverage orders by telephone, records requests accurately, explains menu items, confirms delivery details, and coordinates with the kitchen and service team for timely delivery. Candidates should have previous experience in hotel food and beverage, room service, or a customer-service role, along with clear communication skills and a professional telephone manner. Fluency in English is generally required; additional languages are beneficial. The role requires attention to detail, basic computer knowledge, a calm approach under pressure, flexibility to work shifts, weekends, and public holidays, and a strong commitment to luxury hospitality and guest satisfaction.

About the employer

W Dubai – Mina Seyahi is a luxury beachfront hotel in Dubai operated under the W Hotels brand by Marriott International. The property combines contemporary design, energetic entertainment, stylish restaurants and bars, modern guest rooms, and access to the Mina Seyahi beachfront. W Hotels is known for its lively atmosphere, creative service culture, and focus on distinctive guest experiences. As part of Marriott International, the hotel offers employees access to an international hospitality network, structured training, career development opportunities, and staff benefits that may include accommodation, transportation, meals, medical coverage, and hotel discounts, depending on the employment package. Team members are expected to deliver personalized service, maintain high professional standards, and contribute to the hotel’s vibrant luxury positioning in Dubai.

Working in United Arab Emirates

The United Arab Emirates is a major hospitality and tourism destination, with strong job opportunities in hotels, restaurants, resorts, retail, aviation, events, and entertainment. Dubai offers a cosmopolitan lifestyle, warm weather, beaches, shopping, international cuisine, and a diverse expatriate community. UAE culture combines modern city living with Islamic traditions, so respectful dress and behavior are important, particularly during Ramadan and at religious sites. Most hospitality employees work shifts and may receive accommodation, transport, meals, medical insurance, and annual airfare as part of their package. Foreign employees normally require employer-sponsored residence and work visas; working on a tourist visa is not permitted. Employers typically arrange medical testing, Emirates ID processing, and visa formalities. New arrivals should budget for deposits, local transport, and personal expenses while settling in.