Outpatients Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Outpatients Receptionist provides a welcoming and efficient front-of-house service for patients attending hospital clinics. Requirements typically include good communication and administrative skills, basic computer literacy, accurate data entry, and the ability to handle confidential information sensitively. Previous reception, customer-service, or NHS experience is useful but may not be essential. The successful candidate is expected to register patients, manage appointments, answer telephone and face-to-face enquiries, maintain accurate records, support clinic administration, and work effectively with clinical teams. A calm, organised, professional approach is important, particularly when assisting patients who may be anxious or unwell.

About the employer

The Hillingdon Hospital NHS Foundation Trust provides acute and specialist healthcare services to people across Hillingdon, Uxbridge and surrounding areas in west London. Its services include emergency care, outpatient clinics, inpatient treatment, maternity, surgery, diagnostics and community-based support. The Trust works closely with local healthcare partners and aims to provide safe, effective and compassionate care. Staff work in a diverse, busy environment serving a wide local population, with opportunities across clinical, administrative, technical and support services. As an NHS employer, the Trust commonly offers structured pay scales, annual leave, pension membership, learning opportunities and access to occupational wellbeing support. Reception and administration teams play an important role in helping patients navigate appointments and ensuring clinics operate smoothly.

Working in United Kingdom

The United Kingdom offers employment opportunities in healthcare, technology, finance, education, engineering, hospitality and public services. Its culture is diverse and generally values punctuality, privacy, politeness and inclusion. Lifestyle varies from busy cities such as London and Manchester to quieter coastal and rural communities, with good public transport, museums, sport and outdoor activities. The UK is an island country, although it includes several nations with distinct identities and traditions. Visitors may enter under applicable visitor rules, but paid employment normally requires a work visa and an approved sponsor. Healthcare roles may qualify for the Health and Care Worker visa when eligibility and sponsorship requirements are met. Before relocating, check official visa guidance, registration requirements, housing costs, taxation, childcare and NHS access. London and southeast England offer more jobs but usually have higher living costs.