Telephone Operator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Telephone Operator manages the hotel’s switchboard and handles internal and external calls professionally and efficiently. Responsibilities typically include answering, transferring and screening calls, taking messages, responding to guest requests, providing accurate hotel information, supporting emergency communication procedures and maintaining confidentiality. Candidates should have strong spoken English, a polite telephone manner, good listening and communication skills, basic computer knowledge and the ability to remain calm under pressure. Previous experience in a hotel, customer service or call-handling role is preferred. The successful candidate is expected to be well presented, service-focused, flexible with shifts and able to work effectively with guests and multiple hotel departments.

About the employer

Grosvenor House, a Luxury Collection Hotel, Dubai is a landmark five-star property located in the Dubai Marina area. Operating under Marriott International’s Luxury Collection brand, the hotel is known for its elegant accommodation, extensive dining venues, attentive service and high-end leisure facilities. It welcomes international business and leisure travellers and works closely with nearby sister property Le Royal Méridien Beach Resort & Spa. Employees operate in a multicultural environment where guest care, discretion, teamwork and luxury service standards are central to daily work. Marriott International provides structured training, career development opportunities and access to a global hospitality network. Benefits for eligible roles may include staff accommodation or housing support, meals, transportation, medical coverage, annual leave and travel-related discounts, depending on the employment package and local regulations.

Working in United Arab Emirates

The United Arab Emirates is not an island but a federation of seven emirates, with Dubai offering particularly strong opportunities in hotels, restaurants, tourism, retail, aviation and events. The culture combines Gulf traditions with a highly international lifestyle; modest dress and respectful public behaviour are expected, especially during Ramadan. Dubai has modern transport, beaches, shopping, international schools and a busy social scene, although rent and summer temperatures can be high. Most overseas employees require employer-sponsored residence and work visas. The employer normally arranges the work permit, medical examination, Emirates ID and residency processing after an offer is accepted; employees should not work on a tourist visa. Confirm accommodation, transport, insurance, probation terms, gratuity and contract conditions before relocating. A passport valid for at least six months, authenticated documents where required and a clear understanding of the total benefits package are useful when planning the move.