Manager, Reservations Field Support, APEC

Role summary

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The Manager, Reservations Field Support, APEC supports Marriott properties and regional teams across Asia-Pacific with reservations systems, processes, service standards, and operational issue resolution. The role typically requires experience in hotel reservations, rooms operations, distribution, customer service, or technology-enabled support, together with strong analytical, communication, and stakeholder-management skills. Familiarity with Marriott systems, central reservations, property-management systems, and regional hotel operations is advantageous. The successful candidate is expected to coordinate effectively with hotels, corporate teams, vendors, and markets; investigate problems; recommend practical improvements; manage projects; provide training and guidance; and work independently in a fast-paced, multinational environment. Business-level English and the ability to collaborate across cultures are likely essential, while additional Asian languages may be beneficial.

About the employer

Marriott International is one of the world’s largest hospitality companies, operating and franchising a broad portfolio of hotels, resorts, residences, and other lodging businesses. Its brands include Marriott Hotels, JW Marriott, The Ritz-Carlton, Sheraton, Westin, W Hotels, St. Regis, Courtyard, and many others across luxury, premium, and select-service segments. Marriott serves leisure and business travelers through a global network supported by hotel operations, reservations, loyalty, technology, sales, and corporate teams. Marriott Bonvoy, its travel loyalty program, connects members with accommodation, experiences, and partner benefits worldwide. The Singapore Regional Office supports business activity across Asia-Pacific, including commercial strategy, hotel operations, reservations, technology, talent, and owner relations. The company places strong emphasis on hospitality, inclusion, ethical conduct, associate development, and delivering consistent guest experiences across its international portfolio.

Working in Singapore

Singapore is a compact, highly connected island city-state and a major regional hub for hospitality, tourism, finance, technology, and aviation. Job opportunities are strong in hotels, restaurants, events, corporate services, and regional headquarters, although competition is high and employers generally prioritize relevant experience and qualifications. The culture is multicultural, efficient, and business-oriented, with English widely used alongside Mandarin, Malay, and Tamil. Residents enjoy excellent public transport, safe streets, diverse food, shopping, green spaces, beaches, and convenient travel around Southeast Asia. Housing and daily expenses, especially rent, can be comparatively high. Foreign professionals normally need an employer-sponsored work pass; a managerial position may qualify for an Employment Pass, subject to current salary and assessment requirements. Candidates should secure an offer before relocating, confirm pass approval, arrange accommodation, and budget for deposits, healthcare, transport, and living costs. Singapore has no separate island visa system.