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The Digital Support Analyst provides first- and second-line support for NHS IT systems, hardware, software, user accounts and clinical applications across Peterborough and Huntingdon. Requirements typically include practical experience in an IT service desk or support environment, knowledge of Windows, Microsoft 365, networking and incident-management systems, and the ability to diagnose and resolve technical problems. Strong communication, customer-service and organisational skills are essential, as is the ability to explain technical issues clearly to clinical and administrative staff. The successful candidate will be expected to work collaboratively, protect confidential patient information, follow NHS security procedures, prioritise incidents effectively and travel between Trust sites when required. Experience in healthcare technology, ITIL or NHS systems would be advantageous.
North West Anglia NHS Foundation Trust provides hospital and community healthcare services across Cambridgeshire and surrounding areas. Its main facilities include Peterborough City Hospital, Hinchingbrooke Hospital in Huntingdon and Stamford and community sites. The Trust employs a large multidisciplinary workforce covering acute medicine, surgery, emergency care, maternity, children’s services, diagnostics, mental health support and specialist clinical services. As an NHS Foundation Trust, it combines patient-focused care with responsibilities for education, research, service improvement and responsible use of public resources. Digital teams support the technology infrastructure that enables safe clinical care, efficient administration and communication across multiple locations. Employees generally receive NHS benefits such as a defined-benefit pension, annual leave, occupational health support and access to learning and development opportunities.
The United Kingdom offers opportunities in healthcare, technology, engineering, finance, education and professional services, with strong demand for digital support staff in the NHS and private sector. Workplace culture is generally professional, punctual and collaborative, with respect for privacy and work-life balance. Lifestyle varies from busy, multicultural cities to quieter towns and countryside; Peterborough and Huntingdon provide good transport links and comparatively moderate living costs. Public transport is widely available, although a car may be useful for travelling between healthcare sites. Citizens of the UK and Irish nationals can work without a visa. Other applicants normally need an appropriate visa, such as the Skilled Worker route, sponsored by an eligible employer and meeting salary and English-language requirements. Before relocating, check official UK Government rules, housing costs, healthcare access and tax obligations.
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