Digital Support Analyst - Peterborough/Huntingdon

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Digital Support Analyst will provide technical support to NHS staff across Peterborough and Huntingdon, helping users resolve hardware, software, access and system issues. The role is likely to involve logging and managing incidents, troubleshooting problems, configuring equipment, supporting clinical and administrative systems, and escalating complex faults in line with service procedures. Candidates are expected to have practical IT support experience, good knowledge of Microsoft technologies and service-desk processes, and strong customer-service and communication skills. The ability to work methodically, protect confidential patient information, prioritise competing requests and work effectively with colleagues is essential. Experience in an NHS or healthcare environment would be advantageous, as would familiarity with ITIL principles and electronic patient-record systems.

About the employer

North West Anglia NHS Foundation Trust provides hospital and community healthcare services across Cambridgeshire and surrounding areas, including Peterborough, Huntingdon and Hinchingbrooke. The Trust supports a large and diverse local population through acute hospitals, outpatient services, community care and specialist clinical teams. Its workforce includes clinical, technical, administrative and support professionals working together to deliver safe, effective and compassionate care. As an NHS Foundation Trust, it is committed to improving patient outcomes, modernising services and developing its employees. Digital and technology teams play an important role in maintaining reliable systems, supporting staff and enabling high-quality patient care. The Trust offers the structured benefits associated with NHS employment, including pension membership, annual leave, learning opportunities and access to staff wellbeing programmes.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, technology, engineering, finance, education and skilled trades, with NHS digital-support roles available across many regions. British culture is generally polite, diverse and multicultural, with strong respect for privacy, punctuality and professional standards. Lifestyle varies from busy cities to quieter towns and countryside; public transport is widely available, although costs can be high. Employees usually receive paid holiday and access to the NHS pension and workplace benefits. International applicants normally need the right to work, commonly through a Skilled Worker visa when the role and salary meet immigration requirements. NHS employers may offer sponsorship for eligible vacancies, but this must be confirmed in the advert. Before relocating, check visa rules, registration requirements, housing costs, taxation, healthcare access and transport. Peterborough and Huntingdon provide comparatively good access to London and regional employment centres.