Assistant Front Office Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Assistant Front Office Manager supports daily front desk operations, guest services, arrivals and departures, room assignments, billing, and service recovery. Requirements typically include a diploma or degree in hotel management or a related field, previous front-office supervisory experience, strong English communication skills, and familiarity with hotel property-management systems. Thai language skills and experience in an international resort are advantageous. The successful candidate is expected to lead and coach associates, maintain Marriott service standards, resolve guest concerns professionally, coordinate with housekeeping and other departments, and assist the Front Office Manager with reporting, scheduling, cash handling, and operational controls. Flexibility for rotating shifts, weekends, and public holidays is essential.

About the employer

Four Points by Sheraton Krabi Ao Nang Beach Resort is a Marriott International property located near Ao Nang Beach in Krabi, Thailand. The resort serves leisure travelers, families, couples, and groups visiting the Andaman coast, with accommodation, dining, recreational facilities, and event services. As part of the Four Points by Sheraton brand, it focuses on approachable hospitality, comfortable stays, local experiences, and dependable service in a relaxed resort setting. Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotel brands across many countries. Employees generally work within established global standards covering guest satisfaction, safety, training, ethics, and operational quality. Benefits and employment conditions may include staff meals, uniforms, service charge, health coverage, training, and Marriott employee travel programs, depending on the local contract.

Working in Thailand

Krabi is on Thailand's Andaman coast rather than on an island, but it provides easy access to popular islands such as Phi Phi, Hong, Koh Lanta, and Railay. Hospitality opportunities are common in hotels, resorts, restaurants, tour companies, diving operations, spas, and transport services, with stronger hiring during the high season from November to April. Local culture values politeness, respect for elders, modest dress at temples, and relaxed social interaction. Ao Nang offers a lively tourist lifestyle, while nearby communities are quieter and more affordable. Rent, food, and transport are generally cheaper than in Bangkok or Phuket, although beachfront areas cost more. Foreign employees normally need an employer-sponsored Non-Immigrant B visa and a Thai work permit before starting work. Employers usually assist with documentation, but qualifications, health checks, and certified paperwork may be required. Plan for humid weather, seasonal rain, and limited public transport outside central areas.