Digital Support Analyst - Peterborough/Huntingdon

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Digital Support Analyst provides technical support for NHS staff across Peterborough and Huntingdon, helping maintain reliable digital systems, applications, devices and user access. The role typically requires experience in an IT service desk or support environment, practical knowledge of troubleshooting hardware and software, and familiarity with Microsoft technologies, incident management and service standards. NHS or healthcare IT experience is advantageous. Candidates should communicate clearly with users at all levels, manage competing priorities, document issues accurately and work effectively as part of a team. The successful applicant will be customer-focused, patient, dependable and willing to travel between Trust locations when required. A commitment to confidentiality, information governance and continuous learning is essential.

About the employer

North West Anglia NHS Foundation Trust provides acute hospital and community services across Cambridgeshire and surrounding areas. Its main hospitals include Peterborough City Hospital, Hinchingbrooke Hospital in Huntingdon and Stamford and Rutland Hospital. The Trust supports a large local population through emergency care, planned treatment, diagnostics, maternity, specialist services and community-based healthcare. As a major NHS employer, it relies on clinical, operational and digital teams to deliver safe, efficient and accessible care. Digital services support electronic patient records, clinical applications, infrastructure, cybersecurity, user support and data-driven improvements. The Trust promotes patient-centred care, teamwork, inclusion and professional development, making it a significant employer for technology specialists interested in healthcare and public service.

Working in United Kingdom

The United Kingdom offers varied employment opportunities in healthcare, technology, finance, engineering, education and public services. NHS digital roles are available nationwide, particularly around major hospitals and cities. British culture values punctuality, personal privacy, queueing, polite communication and work-life balance, while communities are generally diverse and multicultural. Lifestyle options range from lively cities and historic towns to countryside and coastal areas. Living costs vary considerably, with London and the southeast usually the most expensive; Peterborough and Huntingdon are generally more affordable than London, though commuting and housing costs should be considered. Visa requirements depend on nationality. Most overseas professionals need permission to work, commonly through a Skilled Worker visa, and the employer must usually hold a sponsor licence. Applicants should check salary thresholds, occupation codes, healthcare surcharge rules and NHS recruitment guidance before accepting an offer. Relocation planning should include accommodation, transport, banking and National Insurance arrangements.