Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, manages arrivals and departures, responds to requests, provides local information, handles reservations or billing enquiries, and helps create a smooth, memorable stay. Applicants should have strong communication and customer-service skills, a professional presentation, attention to detail, and confidence using hotel systems. Previous experience in hospitality, hotels, reception, or guest services is helpful but may not be essential. The role requires flexibility to work varying shifts, including weekends and public holidays. Candidates are expected to be warm, reliable, culturally aware, solutions-focused, and able to remain calm while resolving guest concerns. Fluency in English and the legal right to work in Australia are generally required.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Its brands include Marriott Hotels, Sheraton, Westin, W Hotels, The Ritz-Carlton, St. Regis, Courtyard and many others. Marriott focuses on delivering high-quality accommodation, dining, meetings and guest experiences while providing structured career development for employees. Melbourne Marriott Hotel is a premium property in central Melbourne, serving business and leisure travellers with accommodation, restaurants, event facilities and guest services. Employees typically work in a multicultural environment with opportunities to learn hotel operations and progress within Marriott's global network. The company also promotes service excellence, inclusion, professional standards and its Marriott Bonvoy guest loyalty programme.

Working in Australia

Australia offers opportunities in hotels, restaurants, tourism, events, housekeeping, kitchens and guest services, especially in Melbourne, Sydney, Brisbane, Perth, Cairns and regional resort areas. Workplace culture is generally friendly, direct and team-oriented, with strong expectations around punctuality, safety, equality and customer service. Melbourne provides excellent dining, arts, sport and public transport, although housing costs can be high. Australia is a large island country with varied climates and outdoor lifestyles, from beaches and national parks to major-city living. Visitors and workers may need a visitor, student, working holiday, skilled, or employer-sponsored visa, depending on nationality and employment plans. A working holiday visa can suit eligible young applicants, while longer-term roles may require sponsorship or another work right. Plan for health insurance, accommodation, tax registration and sufficient savings before relocating.