PAC Patient Contact Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PAC Patient Contact Coordinator supports patients and primary care teams by managing telephone, email and other contact routes, arranging appointments, handling enquiries and directing patients to the appropriate service. The role requires strong communication, accurate record-keeping, confidentiality and a good understanding of customer service in a healthcare setting. Candidates are expected to remain calm and professional with potentially vulnerable or distressed patients, work effectively with GP practices and multidisciplinary teams, use digital systems confidently and follow NHS and information-governance procedures. Previous experience in healthcare administration, reception, call handling or a patient-facing environment is likely to be valuable. Flexibility, reliability, attention to detail and a commitment to equitable, patient-centred care are essential.

About the employer

Sutton Primary Care Networks are collaborative groups of GP practices serving communities across the London Borough of Sutton. They work with NHS partners, community services and other local organisations to improve access to primary care and coordinate support for patients with differing health and social needs. Their teams may include care coordinators, social prescribing staff, pharmacists, nurses, administrators and other professionals who complement traditional general-practice services. The organisation focuses on joined-up care, prevention, reducing health inequalities and helping patients reach the right service at the right time. A Patient Contact Coordinator would typically support communication between patients and participating practices, contributing to efficient access and a positive patient experience. Employment arrangements and pay can vary according to the specific employing practice or PCN programme.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, administration, technology, finance, education and skilled trades, with London and the South East providing a particularly broad employment market. Its culture combines historic traditions with diverse communities, professional public services and an active arts and sports scene. Lifestyle varies from busy, expensive cities to quieter coastal and rural areas; Sutton offers good transport links, parks and access to London. Salaries should be considered alongside housing and transport costs. Citizens of the UK and Ireland have unrestricted work rights. Other nationals usually need a visa, such as the Skilled Worker route, and must meet salary, sponsorship and English-language requirements; sponsorship is not guaranteed for every administrative role. Check GOV.UK and NHS Jobs before relocating. Renting, tax, healthcare registration and proof of right to work are commonly required.