Concierge Supervisor

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge Supervisor leads the concierge and guest-services team, ensuring a welcoming, efficient experience for hotel guests. Requirements typically include several years of hotel or concierge experience, previous supervisory responsibility, strong English and Indonesian communication skills, good knowledge of Jakarta attractions, transport and local services, and confidence using hotel systems. The successful candidate is expected to coach colleagues, coordinate guest requests, handle complaints professionally, maintain Marriott service standards, and work flexibly across shifts, weekends and public holidays. A polished appearance, dependable judgment, cultural awareness and a genuinely helpful attitude are essential.

About the employer

Sheraton Grand Jakarta Gandaria City Hotel is an upscale Marriott International property in South Jakarta, connected to the Gandaria City shopping and lifestyle complex. The hotel serves business travellers, leisure guests, families and event customers, offering accommodation, restaurants, meeting facilities, fitness and leisure services. As part of the Sheraton brand, it focuses on warm hospitality, reliable service and creating a social gathering place for guests and the local community. Marriott International is one of the world’s largest hospitality companies, operating a broad portfolio of hotels and resorts across many countries. Employees generally work within structured brand standards, receive access to training and may benefit from Marriott’s international career mobility, staff rates and hospitality-focused development programmes. The hotel’s location provides convenient access to Jakarta’s commercial districts, shopping, dining and major transport routes.

Working in Indonesia

Indonesia is an archipelago with varied opportunities across Java, Bali, Lombok, Sumatra and other islands. Jakarta, on Java, offers the strongest market for corporate hotels, restaurants, events, finance and technology, while Bali and Lombok provide extensive tourism and resort employment. Indonesian culture values politeness, teamwork, respect for hierarchy and relationship-building; English is useful in international hotels, while Indonesian is important for daily life. Jakarta has a fast-paced urban lifestyle, extensive malls, dining and entertainment, but also traffic and a busy commute. Bali offers a more relaxed, international environment, although housing and transport costs can be high in popular areas. Foreign workers normally need employer sponsorship, an approved work permit and the appropriate limited-stay visa; working on a tourist visa is not permitted. Candidates should confirm current immigration rules, secure written employment terms and budget for accommodation, insurance and relocation costs.