Receptionist - Emergency Care

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Emergency Care Receptionist provides a welcoming, efficient front-of-house service for patients, relatives and clinical staff in a busy hospital environment. Typical duties include registering and checking in patients, answering telephone and face-to-face enquiries, maintaining accurate records, arranging appointments, handling confidential information and supporting emergency department administration. Candidates are expected to have excellent communication and customer-service skills, good IT ability, accuracy, discretion and the confidence to remain calm under pressure. Previous reception, administrative or healthcare experience is advantageous. The role requires flexibility for shift work, including evenings, weekends and bank holidays, together with a caring, professional approach and commitment to NHS values.

About the employer

Royal Berkshire NHS Foundation Trust is a major National Health Service provider serving patients across Berkshire and surrounding areas. Its main site is the Royal Berkshire Hospital in Reading, supported by community hospitals, outpatient facilities and community-based services. The Trust provides emergency care, medical and surgical treatment, maternity services, diagnostics, specialist care and a broad range of outpatient and community services. As an NHS Foundation Trust, it is accountable to patients and the local community while working within national NHS standards. Employees are expected to demonstrate compassion, teamwork, respect, inclusion and a strong commitment to safe, high-quality care. The Trust offers structured NHS terms and conditions, pension access, annual leave, training opportunities and potential career progression across clinical, administrative and support functions.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, engineering, education, retail and hospitality. The culture is generally diverse and multicultural, with strong respect for privacy, punctuality and professional conduct. Lifestyle varies widely: cities provide extensive public transport, entertainment and international communities, while smaller towns offer quieter living and access to countryside. Housing and childcare can be expensive, particularly in London and the South East; Reading has good rail links but relatively high rents. Citizens of many countries need permission to work, commonly through a Skilled Worker visa, although basic reception roles may not qualify for sponsorship. Applicants should check official UK government visa rules and whether the employer sponsors the specific occupation. Relocating usually requires proof of identity, right to work, accommodation, tax registration and a National Insurance number. The UK’s weather is changeable, and public healthcare is provided through the NHS, subject to eligibility.