Loyalty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Loyalty Manager oversees Marriott Bonvoy guest engagement, membership enrollment, recognition, and retention at Manila Marriott Hotel. Requirements typically include a degree or diploma in hospitality, business, marketing, or a related field; hotel experience; strong communication and customer-service skills; and confidence using hotel systems, spreadsheets, and reporting tools. The successful candidate is expected to build loyalty performance, coach colleagues on program standards, resolve member concerns, track enrollment and guest satisfaction results, and coordinate with Front Office, Rooms, Food and Beverage, Sales, and Marketing teams. A professional, commercially aware, organized, and guest-focused approach is essential, along with flexibility for shifts, weekends, and holidays.

About the employer

Marriott International is one of the world's largest hospitality companies, operating and franchising a broad portfolio of hotels and resorts across international markets. Its brands include Marriott Hotels, The Ritz-Carlton, Sheraton, Westin, W Hotels, St. Regis, Courtyard, and many others. The company also operates Marriott Bonvoy, its global loyalty program, which connects members with hotel stays, dining, experiences, and travel benefits. Manila Marriott Hotel is located within Newport World Resorts in Pasay City, near Ninoy Aquino International Airport. The property serves business and leisure travelers and offers accommodation, restaurants, meeting facilities, recreation, and event services. Employees generally work in a structured, service-led environment with opportunities for cross-functional training, international brand exposure, and career development within Marriott's global hotel network.

Working in Philippines

The Philippines is an archipelago with major employment centers in Luzon, Visayas, and Mindanao. Manila and nearby Pasay offer strong opportunities in hotels, tourism, restaurants, retail, casinos, aviation, business services, and technology. The country is known for warm hospitality, English proficiency, close family ties, religious traditions, and lively festivals. Lifestyle ranges from busy metropolitan living to relaxed coastal communities, with generally affordable food and services, although traffic and rainy-season disruptions can be challenging. Manila Marriott is in Luzon, while popular destinations such as Cebu, Boracay, Palawan, and Siargao are accessible by domestic flights. Foreign employees normally need employer sponsorship and an appropriate work permit or visa; requirements vary by nationality and role. Candidates should confirm current rules with the Philippine Bureau of Immigration and their employer. Relocation planning should include housing, health insurance, transport, taxes, and typhoon-season preparation.