Guest Experience Expert (Front Office Agent)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert (Front Office Agent) welcomes guests, manages check-in and check-out, handles reservations and payments, responds to requests, provides local information, and resolves concerns professionally. Candidates should have strong communication and customer-service skills, a polished appearance, basic computer knowledge, and the ability to work accurately under pressure. Previous hotel or front-office experience is preferred, while familiarity with Marriott systems and knowledge of English are advantageous. The role requires flexibility to work shifts, weekends, and public holidays. The successful candidate is expected to create memorable guest experiences, protect guest privacy, cooperate with other departments, follow hotel standards, and represent The Westin brand with warmth and professionalism.

About the employer

The Westin Dubai Mina Seyahi Beach Resort & Marina is a luxury beachfront resort in Dubai operated under Marriott International’s Westin Hotels & Resorts brand. The property focuses on wellbeing, comfortable accommodation, leisure, dining, meetings, and family-friendly experiences, with access to Dubai’s coastline and marina area. Westin is known for its wellness-oriented positioning, including healthy dining, fitness facilities, restorative sleep concepts, and service designed to help guests feel their best while travelling. As part of Marriott International, the resort offers employees access to structured hospitality standards, training, career development, and opportunities within a large global hotel network. Team members typically work in a multicultural environment and are expected to deliver attentive, personalized service while maintaining professional presentation, operational accuracy, and strong cooperation across departments.

Working in United Arab Emirates

The United Arab Emirates is a federation of seven emirates, rather than an island, with Dubai and Abu Dhabi offering the widest range of hospitality, tourism, retail, aviation, finance, and technology opportunities. The culture combines Islamic traditions, Emirati heritage, and a highly international population. Daily life is modern and convenient, with excellent transport, shopping, beaches, restaurants, and entertainment, although summers are extremely hot. Hospitality employees commonly receive employer-sponsored residence visas, work permits, medical checks, and sometimes accommodation, meals, transport, or health insurance. A confirmed job offer is normally required before relocation, and employees should not work on a tourist visa. New arrivals should budget for deposits and personal expenses, check contract benefits carefully, and respect local laws, religious customs, dress expectations, and public-behaviour regulations. Dubai is generally safe, fast-paced, and well connected to global destinations.