IT Assistant

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The IT Assistant supports daily technology operations at The St. Regis Saadiyat Island Resort Abu Dhabi. Typical responsibilities include assisting with hardware, software, networks, user accounts, hotel systems, troubleshooting, preventive maintenance, and service requests. Candidates should have a diploma or degree in information technology, computer science, or a related field, along with basic knowledge of Windows, networking, Microsoft applications, and technical support procedures. Previous experience in a hotel or hospitality environment is helpful. The role requires strong communication, problem-solving skills, attention to detail, professional presentation, confidentiality, and a guest-focused attitude. The successful candidate should be willing to work shifts, respond promptly to operational issues, follow cybersecurity and data-protection procedures, and collaborate effectively with hotel departments and external technology providers.

About the employer

The St. Regis Saadiyat Island Resort Abu Dhabi is a luxury beachfront resort operated under the St. Regis Hotels & Resorts brand, part of Marriott International. Located on Saadiyat Island, the resort combines refined hospitality with access to beaches, cultural attractions, golf, restaurants, and Abu Dhabi’s leisure destinations. Its operations include guest rooms and suites, dining venues, event facilities, wellness services, recreation, and extensive guest technology systems. St. Regis is known for personalized service, elegant surroundings, and its signature butler tradition. As a Marriott property, the resort generally follows international standards for guest service, safety, employee training, and operational performance. An IT Assistant supports the reliable operation of technology used by colleagues, guests, and hotel departments, helping maintain smooth service delivery in a high-end hospitality environment.

Working in United Arab Emirates

The United Arab Emirates is a strong destination for hospitality, technology, engineering, finance, retail, and aviation careers, particularly in Abu Dhabi and Dubai. Saadiyat Island offers a premium coastal lifestyle, beaches, cultural venues, restaurants, museums, and access to central Abu Dhabi, while the wider UAE provides modern transport, shopping, healthcare, and entertainment. The culture is multicultural but shaped by Emirati and Islamic traditions, so respectful dress and conduct are important, especially during Ramadan and in public places. Most expatriate employees receive an employment visa sponsored by their employer; the company normally arranges work permits, medical testing, Emirates ID registration, and residency processing. Before relocating, confirm salary, accommodation, transport, insurance, annual leave, flights, and service charges in writing. Housing costs can be high, although hotel roles may include staff accommodation and meals. English is widely used at work.