PAC Patient Contact Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PAC Patient Contact Coordinator supports patient access across Sutton Primary Care Networks by handling telephone and digital enquiries, booking and coordinating appointments, updating patient records, and directing patients to the most appropriate clinician or service. The role requires excellent communication, organisation, confidentiality, accurate administrative skills, and confidence using clinical or office systems. Experience in primary care, the NHS, reception, call handling, or customer service is valuable. Candidates are expected to remain calm and professional, show empathy, work effectively with practice and multidisciplinary teams, follow information-governance procedures, and manage competing priorities. Flexibility, attention to detail, and a commitment to delivering a safe, inclusive, and patient-focused service are also important.

About the employer

Sutton Primary Care Networks are collaborative groups of GP practices serving communities across the London Borough of Sutton. They work with practices, community services, hospitals, local authorities, and other healthcare partners to improve access, prevention, and coordinated care for patients. PCNs commonly provide services such as enhanced appointment capacity, social prescribing, care navigation, personalised care, and support for people with long-term conditions. The organisation’s work is delivered through multidisciplinary teams, with staff helping patients reach the right service at the right time. As a primary-care employer, Sutton PCNs place emphasis on confidentiality, safeguarding, equality, teamwork, and high-quality patient experience. Employment may be hosted by an individual practice or PCN organisation, so contractual terms, working locations, and benefits should be confirmed during recruitment.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, technology, finance, education, engineering, and public services, with London and major regional cities providing the broadest employment markets. British culture is diverse and generally values punctuality, privacy, queueing, and polite communication, while communities vary considerably across England, Scotland, Wales, and Northern Ireland. Lifestyle options range from busy urban living to quieter coastal and rural areas, although housing and transport costs can be high, especially in London. Healthcare roles usually require the right professional checks, references, and permission to work. Visa options may include the Skilled Worker route, but sponsorship depends on the occupation, salary, employer licence, and current immigration rules; administrative roles may not always qualify. New arrivals should check GOV.UK guidance, budget for deposits and living costs, arrange accommodation, and verify whether NHS employment includes relocation or visa support.