Director of Services

Role summary

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The Director of Services leads guest-facing resort operations and service standards at Grand Cayman Marriott Beach Resort. Requirements typically include several years of leadership experience in upscale hospitality, strong knowledge of hotel operations, excellent communication skills, and the ability to manage multicultural teams. Marriott experience and a degree or diploma in hospitality or business are advantageous. The successful candidate is expected to coach employees, resolve guest concerns, monitor service quality, coordinate with department heads, control operating costs, and ensure compliance with Marriott standards, health regulations, and safety procedures. Flexibility, professionalism, commercial awareness, and a hands-on approach are essential in this senior resort role.

About the employer

Grand Cayman Marriott Beach Resort is an upscale beachfront hotel located on Seven Mile Beach in Grand Cayman. It operates under the Marriott International brand and offers guest rooms, restaurants, bars, meeting facilities, wellness services, recreational activities, and access to one of the Caribbean’s best-known beaches. The resort serves leisure travelers, families, business guests, weddings, and group events. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. The property places strong emphasis on guest satisfaction, consistent service delivery, employee development, responsible operations, and international hospitality standards. Working at the resort can provide exposure to luxury tourism, multicultural teams, and the fast-paced operating environment of a major island destination.