Director of Services

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Director of Services leads guest-facing resort operations and service standards at Grand Cayman Marriott Beach Resort. Requirements typically include several years of leadership experience in upscale hospitality, strong knowledge of hotel operations, excellent communication skills, and the ability to manage multicultural teams. Marriott experience and a degree or diploma in hospitality or business are advantageous. The successful candidate is expected to coach employees, resolve guest concerns, monitor service quality, coordinate with department heads, control operating costs, and ensure compliance with Marriott standards, health regulations, and safety procedures. Flexibility, professionalism, commercial awareness, and a hands-on approach are essential in this senior resort role.

About the employer

Grand Cayman Marriott Beach Resort is an upscale beachfront hotel located on Seven Mile Beach in Grand Cayman. It operates under the Marriott International brand and offers guest rooms, restaurants, bars, meeting facilities, wellness services, recreational activities, and access to one of the Caribbean’s best-known beaches. The resort serves leisure travelers, families, business guests, weddings, and group events. Marriott International is one of the world’s largest hospitality companies, with a broad portfolio of hotels and resorts across numerous brands and countries. The property places strong emphasis on guest satisfaction, consistent service delivery, employee development, responsible operations, and international hospitality standards. Working at the resort can provide exposure to luxury tourism, multicultural teams, and the fast-paced operating environment of a major island destination.

Working in Cayman Islands

Cayman Islands offers opportunities in hospitality, tourism, finance, retail, construction, healthcare, marine services, and professional industries. The culture blends Caribbean traditions with British influences and a highly international population. Grand Cayman has excellent beaches, diving, boating, restaurants, and generally reliable infrastructure, but living costs, housing, groceries, and transport can be expensive. The lifestyle is relaxed and outdoors-focused, although senior resort work can involve long hours, weekends, and peak-season demands. Foreign nationals normally need an employer-sponsored work permit before starting employment; approval is subject to immigration rules and local labor requirements. Employers may assist with permits, flights, housing, health insurance, or relocation, but packages vary. Candidates should confirm salary currency, accommodation, benefits, contract length, and permit responsibility before accepting an offer.