PAC Patient Contact Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PAC Patient Contact Coordinator supports patients in accessing primary care services across Sutton Primary Care Networks. The role typically involves answering telephone and online enquiries, booking and coordinating appointments, directing patients to appropriate clinicians or services, updating records accurately, and handling sensitive information confidentially. Candidates are expected to have strong communication, organisation and customer-service skills, basic IT proficiency, and the ability to remain calm and professional in a busy environment. Previous experience in healthcare reception, call handling, administration or patient-facing services is advantageous. A good understanding of confidentiality, safeguarding, information governance and NHS procedures is also expected. The successful candidate should work reliably both independently and as part of a multidisciplinary primary-care team.

About the employer

Sutton Primary Care Networks are groups of GP practices working together across the London Borough of Sutton to improve local healthcare services. They collaborate with NHS organisations, community services, social-care partners and voluntary-sector groups to provide more joined-up support for patients. Their work may include improving access to appointments, supporting people with long-term conditions, coordinating personalised care and developing services for local communities. Patient Contact Coordinators help make these services accessible by providing a reliable first point of contact and ensuring patients are directed to the right professional or service. The organisation values patient-centred care, teamwork, confidentiality, inclusion and continuous service improvement. Working within a primary-care network can provide experience of NHS administration, care coordination, digital patient systems and partnership working across several practices.

Working in United Kingdom

The United Kingdom offers employment opportunities in healthcare, technology, finance, education, engineering, retail and professional services, with particularly strong demand in the NHS and social care. British culture is diverse, multicultural and generally respectful of privacy, punctuality and personal responsibility. Life ranges from busy cities such as London and Manchester to quieter rural and coastal communities. Public transport is extensive, although housing and commuting costs can be high in southeast England. Eligible overseas workers usually need a visa, commonly through employer sponsorship under the Skilled Worker route; healthcare roles may qualify for the Health and Care Worker visa, depending on the occupation and employer. Applicants should check sponsorship eligibility, registration requirements and right-to-work rules before accepting an offer. Relocating involves arranging accommodation, a National Insurance number, banking, healthcare registration and possibly school places. The UK has variable weather, four seasons and a generally well-developed public-service infrastructure.