PAC Patient Contact Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PAC Patient Contact Coordinator supports patients accessing primary care services across Sutton Primary Care Networks. Requirements typically include strong communication, organisation and customer-service skills, good IT ability, accurate data entry, confidentiality and an understanding of NHS or general practice procedures. The role may involve handling telephone and online enquiries, coordinating appointments, signposting patients to appropriate services, updating records and liaising with GP practices and other healthcare professionals. Candidates are expected to remain calm and professional with people who may be distressed, manage competing priorities, follow information-governance requirements and work effectively as part of a multidisciplinary team. Previous experience in healthcare administration, patient contact or a busy customer-service environment is likely to be advantageous.

About the employer

Sutton Primary Care Networks are collaborative groups of GP practices serving communities in the London Borough of Sutton. Working across participating surgeries, the networks aim to improve access, coordinate care and provide services that are easier for patients to use. Their teams commonly include administrative coordinators, care navigators, clinical professionals and operational staff who help connect patients with the right service. A Patient Contact Coordinator supports this joined-up approach by helping patients communicate with practices, arranging or directing access to appropriate care and maintaining accurate information. The organisation operates within the NHS primary-care environment, so confidentiality, safeguarding, equality, professionalism and accurate record-keeping are important. Exact employers, duties and employment terms may vary between individual practices and network arrangements.

Working in United Kingdom

The United Kingdom offers employment across healthcare, technology, finance, education, manufacturing and public services. NHS and primary-care roles are found throughout England, Scotland, Wales and Northern Ireland, although London and southeast England generally have higher living costs. British workplace culture values punctuality, clear communication, privacy, teamwork and respect for diverse backgrounds. Lifestyle options range from busy cities and cultural attractions to quieter towns, countryside and coastal areas. Overseas applicants should check whether the role offers visa sponsorship; many administrative primary-care posts do not, while eligible health and care occupations may qualify under specific routes. A sponsored worker normally needs an approved employer, a certificate of sponsorship and proof of meeting salary and English-language requirements. Relocating involves arranging accommodation, National Insurance, banking, healthcare registration and tax matters. Transport is generally good, but housing costs should be researched carefully before accepting an offer.