Supervisor-Banquet Operations | JW Marriott Hotel Tokyo

Role summary

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The Banquet Operations Supervisor supports the planning and delivery of weddings, meetings, conferences, and other events at JW Marriott Hotel Tokyo. Requirements typically include relevant experience in hotel banquets, restaurants, or event operations; strong customer-service skills; professional communication; and the ability to coordinate teams in a fast-paced environment. Japanese and English ability is likely valuable, while knowledge of food and beverage service, event setup, health and safety, and hotel standards is expected. The successful candidate should be organized, attentive to detail, confident supervising colleagues, and available to work flexible shifts, including evenings, weekends, and holidays. A polished appearance, calm problem-solving approach, and commitment to luxury guest service are essential.

About the employer

JW Marriott Hotel Tokyo is part of JW Marriott, Marriott International’s luxury hospitality brand. JW Marriott properties focus on refined service, thoughtful experiences, wellness, and a calm, sophisticated environment for both leisure and business travelers. The hotel operates within Marriott’s global network, giving employees access to structured training, international service standards, career-development opportunities, and employee travel benefits. Banquet operations are an important part of the business, serving corporate meetings, social celebrations, weddings, and high-end events. Employees are expected to provide warm, discreet, and highly personalized service while working closely with culinary, event sales, front-office, and housekeeping teams. The Tokyo property offers the opportunity to work in one of the world’s most competitive hospitality markets, with exposure to Japanese omotenashi and international luxury-hotel practices.

Working in Japan

Japan offers strong opportunities in hotels, restaurants, tourism, events, technology, education, and international business, especially in Tokyo, Osaka, Kyoto, Okinawa, and resort areas. Its culture values punctuality, cleanliness, respect, teamwork, and careful attention to guests, while daily life combines efficient public transport, excellent food, modern cities, and traditional neighborhoods. Tokyo is exciting but expensive; regional cities and resort islands can offer a slower pace and lower housing costs. Foreign workers generally need an employer-sponsored status of residence, such as Engineer/Specialist in Humanities/International Services or a specified skilled-worker visa, depending on the role and qualifications. Employers may assist with sponsorship, paperwork, and relocation, but applicants should confirm language requirements, housing, taxes, insurance, and contract conditions. Japanese ability is a major advantage in hospitality, although international luxury hotels may use English regularly.