Supervisor-Restaurant | JW Marriott Hotel Tokyo

Role summary

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The Restaurant Supervisor supports daily restaurant operations at JW Marriott Hotel Tokyo, ensuring attentive guest service, accurate order handling, smooth seating and table management, and compliance with Marriott standards. Requirements typically include experience in hotel or upscale restaurant operations, strong communication skills, professional grooming, leadership ability, and a customer-focused attitude. Japanese and English communication skills are likely advantageous in Tokyo’s international hospitality environment. The successful candidate is expected to coach team members, coordinate with the kitchen and other departments, resolve guest concerns tactfully, monitor service quality, and help maintain hygiene, safety, and revenue standards. Flexibility to work shifts, weekends, holidays, and busy service periods is normally required.

About the employer

JW Marriott Hotel Tokyo is a luxury hotel brand property operated under Marriott International, one of the world’s largest hospitality companies. JW Marriott focuses on refined service, wellness, elegant accommodation, and thoughtful guest experiences for leisure and business travelers. A Tokyo property would typically offer upscale restaurants and bars, meeting and event facilities, guest services, and comprehensive hotel operations. Employees generally work within Marriott’s international service culture, which emphasizes integrity, inclusion, professional development, guest satisfaction, and teamwork. The hotel environment is likely fast-paced and multicultural, with opportunities to serve both Japanese and overseas guests. Benefits may include staff meals, training, discounted stays within Marriott properties, transportation support, bonuses, and social insurance, although exact conditions depend on the employment contract and local policy.

Working in Japan

Japan offers hospitality, tourism, technology, education, retail, manufacturing, and healthcare opportunities, with Tokyo providing the widest range of international jobs. Japanese workplace culture values punctuality, politeness, teamwork, attention to detail, and respect for hierarchy. Tokyo is highly convenient, safe, and well connected, but accommodation and daily expenses can be high. The country offers excellent public transport, diverse food, rich history, seasonal festivals, and easy access to mountains, beaches, and other regions. Foreign employees generally need an employer-sponsored work visa matching their occupation; a Certificate of Eligibility is commonly arranged before applying at a Japanese embassy or consulate. Applicants should confirm visa eligibility, salary, housing, insurance, taxes, and relocation support directly with the employer. Learning basic Japanese greatly improves daily life and career prospects, even where English is used at work. Japan’s climate varies by region, with hot summers, cool winters, and distinct spring and autumn seasons.