Duty Manager

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Duty Manager oversees hotel operations during assigned shifts, ensuring smooth guest services, effective communication between departments, and prompt resolution of complaints or emergencies. Candidates should have experience in hotel operations, front office, or guest services, preferably in an upscale or international property. Strong leadership, decision-making, communication, and problem-solving skills are required, together with good knowledge of English and relevant hotel systems. The role expects a highly professional, guest-focused candidate who can remain calm under pressure, supervise colleagues, maintain service standards, and support security, safety, and operational procedures. Flexibility to work rotating shifts, weekends, and public holidays is essential.

About the employer

Sheraton Imperial Kuala Lumpur Hotel is an upscale Marriott International property located in central Kuala Lumpur, Malaysia. The hotel offers accommodation, restaurants and bars, meeting and event facilities, leisure amenities, and business services for corporate travelers, tourists, and large groups. Sheraton is one of Marriott’s internationally recognized brands, designed around welcoming communal spaces, comfortable stays, and dependable full-service hospitality. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and access to Marriott’s global hospitality network. The hotel serves guests visiting Kuala Lumpur’s commercial, shopping, cultural, and entertainment districts, making service quality, cultural awareness, and operational coordination especially important. As part of Marriott International, the property generally emphasizes guest satisfaction, professional conduct, teamwork, inclusion, and consistent brand standards across every department.

Working in Malaysia

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, Sarawak, and major beach destinations. Hotel workers can find roles in front office, food and beverage, housekeeping, events, wellness, and management, particularly with international brands. The culture is diverse and welcoming, blending Malay, Chinese, Indian, and indigenous traditions. Kuala Lumpur provides an urban lifestyle, efficient transport, varied food, shopping, and relatively affordable living compared with many global cities. Langkawi and other island destinations offer a slower, tourism-focused lifestyle. Foreign employees normally need an employer-sponsored Employment Pass, with approval and eligibility depending on salary, qualifications, nationality, and Malaysian immigration rules. Employers commonly handle much of the application process, but requirements should be confirmed before accepting an offer. Relocation costs, accommodation, medical cover, and local taxes should also be discussed with the employer.