PAC Patient Contact Coordinator

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The PAC Patient Contact Coordinator supports primary care access by responding to patient enquiries, managing telephone and digital contacts, arranging appointments, directing patients to appropriate services, and maintaining accurate records. The role requires strong communication, organisation, customer-service and IT skills, with the ability to work calmly and professionally in a busy healthcare environment. Candidates should be confident handling sensitive and confidential information, follow NHS procedures, prioritise workloads, and work effectively with GP practices and wider healthcare teams. Previous experience in NHS administration, primary care, contact-centre work or a patient-facing setting is desirable. Reliability, empathy, attention to detail and a commitment to equality, confidentiality and high-quality patient service are expected.

About the employer

Sutton Primary Care Networks are collaborations between GP practices in the London Borough of Sutton. They work with local NHS services, community providers and other partners to improve access, coordination and continuity of care for patients. Primary Care Networks commonly provide services beyond routine general practice, including care navigation, patient support, social prescribing, screening, long-term-condition management and improved appointment coordination. A Patient Contact Coordinator would typically support the network’s access and administrative functions, helping patients reach the most appropriate clinician or service while ensuring practices operate efficiently. The organisation is part of the wider NHS primary care system and is focused on delivering safe, inclusive and patient-centred care to local communities.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, administration, technology, finance, education, engineering and hospitality, with London and the South East generally providing the largest job market. British culture values punctuality, politeness, privacy and personal responsibility, while communities are diverse and multicultural. Lifestyle varies from busy city living to quieter coastal and rural areas, although housing and transport costs can be high. International workers normally need a visa before starting employment. Healthcare roles may require employer sponsorship, professional registration and evidence of qualifications; administrative roles may fall under different eligible visa routes. Check current rules with UK Visas and Immigration because salary thresholds and eligible occupations change. Relocating usually involves arranging accommodation, a National Insurance number, banking, healthcare access and tax registration. Sutton benefits from strong transport links to central London, local parks and suburban amenities.