Concierge

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Concierge supports guests by providing warm, knowledgeable and personalised assistance throughout their stay. Responsibilities include recommending restaurants, attractions and transport, arranging bookings and experiences, handling guest requests, coordinating with hotel departments, and maintaining accurate local information. Applicants should have strong communication and customer-service skills, a professional presentation, sound local knowledge and the ability to remain calm in a busy luxury-hotel environment. Previous concierge, front-office or hospitality experience is preferred. The successful candidate is expected to be proactive, attentive to detail, discreet, flexible with shifts, and confident using hotel systems. A genuine interest in creating memorable guest experiences and the ability to work effectively with a diverse team are essential.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across more than 140 countries and territories. Its brands range from luxury properties such as The Ritz-Carlton and St. Regis to select-service hotels and extended-stay accommodation. W Brisbane is part of Marriott's W Hotels brand, which combines contemporary design, lively social spaces and personalised service for leisure and business travellers. Located in Brisbane's central business district, the hotel offers restaurants, bars, event facilities, guest rooms and wellness amenities. Marriott places strong emphasis on guest satisfaction, teamwork, professional development, inclusion and creating distinctive experiences. Employees may also benefit from international career opportunities and discounted stays within the Marriott hotel network, subject to company policies and eligibility.

Working in Australia

Australia is a large island continent with opportunities in hotels, restaurants, tourism, events, healthcare, construction, technology and professional services. Brisbane offers a warm subtropical climate, a relaxed outdoor lifestyle, riverfront attractions and access to beaches and national parks, although rent and transport costs should be planned carefully. Australian workplaces are generally informal, diverse and focused on punctuality, safety, fairness and direct communication. For hospitality roles, employers commonly seek customer-service experience, English proficiency and flexibility for weekends and public holidays. Visa options may include employer-sponsored visas, the Working Holiday Maker program, skilled visas or student visas with work rights; eligibility depends on nationality, occupation and current government rules. Before relocating, arrange a valid visa, tax file number, bank account, accommodation and health insurance. Check official information through the Australian Department of Home Affairs and confirm employment conditions under Australian workplace law.