Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Station Road Surgery is seeking a friendly, organised Receptionist to provide a professional first point of contact for patients, visitors and healthcare staff. Typical duties include answering telephone calls, booking and cancelling appointments, handling enquiries, updating patient records, processing administrative work and maintaining confidentiality. Candidates should have strong communication and customer-service skills, basic computer proficiency, accuracy and the ability to remain calm in a busy healthcare environment. Previous reception or NHS experience is beneficial, although relevant administrative experience may be considered. The successful applicant is expected to work reliably as part of a team, follow practice procedures, protect sensitive information and demonstrate empathy when assisting patients. Flexibility for varied shifts and a commitment to equality, dignity and patient care are also likely to be required.

About the employer

Station Road Surgery is a primary-care medical practice in the United Kingdom, serving patients through general-practice services and associated healthcare support. Like other GP surgeries, it provides an accessible first point of contact for routine medical advice, appointments, preventive care, chronic-condition management and referrals to wider NHS services. The practice relies on reception, administrative, nursing and clinical teams working together to deliver safe, efficient and patient-centred care. Reception staff play an important role by managing appointments, communicating information accurately and helping patients navigate the practice. The surgery is expected to operate within NHS standards, confidentiality requirements and professional procedures. Exact services, team structure, opening hours and employment benefits may vary, so applicants should confirm details in the official vacancy information and during the recruitment process.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, administration, technology, education, hospitality, construction and professional services. Its culture is diverse, with strong regional identities, historic towns and major cities, and a generally polite, multicultural working environment. Lifestyle choices range from urban transport and cultural events to countryside, coastal communities and outdoor activities. Living costs vary considerably; London and parts of southern England are usually more expensive than many northern regions, Wales, Scotland and Northern Ireland. For relocation, non-UK nationals normally need the appropriate visa and permission to work. A receptionist role may not independently qualify for sponsorship, so applicants should check current Home Office rules and the employer’s sponsorship status. EU, EEA and Swiss citizens generally need immigration permission unless protected by settled or pre-settled status. Consider housing, NHS access, tax, transport and right-to-work documentation before moving.