Manager on Duty

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Manager on Duty oversees hotel operations during assigned shifts, ensuring smooth coordination between departments, high guest satisfaction, and prompt resolution of service issues. The role typically requires hotel operations or hospitality experience, strong leadership and communication skills, sound decision-making, and the ability to remain calm under pressure. Familiarity with luxury-service standards, front office procedures, safety practices, and hotel systems is expected. Candidates should be flexible with shifts, including weekends and holidays, and be comfortable managing emergencies, supporting colleagues, and representing the hotel professionally. Fluency in English and Indonesian, along with experience in a luxury or international hotel, is likely advantageous.

About the employer

The Ritz-Carlton Jakarta, Pacific Place is a luxury hotel located in Jakarta’s prominent business and lifestyle district, within the Pacific Place complex. It is part of The Ritz-Carlton Hotel Company, a globally recognized Marriott International luxury brand known for highly personalized service, elegant facilities, and strong attention to detail. The property serves business travelers, diplomats, leisure guests, and high-end events, offering accommodation, dining, meeting spaces, and wellness facilities. Employees are expected to deliver refined service while anticipating guest needs and protecting the brand’s exacting standards. Working at the hotel can provide exposure to international hospitality practices, structured training, and career opportunities within Marriott International’s worldwide network. Benefits may include meals, uniforms, medical coverage, service charge, staff rates, and other benefits, depending on the employment contract and local policy.

Working in Indonesia

Indonesia offers hospitality opportunities across Java, Bali, Lombok, Batam, and other tourist destinations. Jakarta, on Java, is the country’s business center and provides careers in luxury hotels, restaurants, events, tourism, and corporate services. Bali offers a more resort-focused lifestyle, while Lombok and island destinations are quieter and more seasonal. Indonesian culture values politeness, community, respect for seniority, and religious diversity. Jakarta is busy, modern, and affordable compared with many global capitals, although traffic and humidity can be challenging. International candidates normally need an employer-sponsored work permit and appropriate visa; working on a tourist visa is not permitted. Employers generally guide the immigration process, but requirements can change, so confirmation with the company and Indonesian authorities is essential. Relocation costs, accommodation, health insurance, taxes, and contract benefits should be clarified before accepting an offer.