Guest Experience Expert

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to questions and requests, provides local recommendations, manages guest concerns, and helps create a smooth, personalized stay. Candidates should have strong communication and customer-service skills, a professional appearance, a positive attitude, and confidence working with people from different backgrounds. Previous hotel, tourism, front-office, or customer-service experience is helpful, though training may be provided. The role requires basic computer skills, attention to detail, teamwork, and the flexibility to work rotating shifts, weekends, and holidays. Candidates are expected to remain calm under pressure, protect guest privacy, follow Marriott standards, and consistently deliver friendly and efficient service.

About the employer

Fairfield by Marriott Cebu Mactan is part of Marriott International, one of the world's largest hospitality companies, with hotels and resorts across many countries. Fairfield by Marriott is designed around dependable, comfortable, and reasonably priced accommodation for business and leisure travelers. The Cebu Mactan property serves guests visiting the island's beaches, business districts, airport, and nearby attractions. Marriott hotels generally emphasize professional service, operational standards, guest satisfaction, teamwork, and employee development. Team members may receive structured training, opportunities to move between departments, staff meals or allowances, service charge participation, and access to Marriott's wider career network, depending on local policy and employment terms. Working at the hotel typically involves a multicultural environment, shift-based operations, and close coordination between front office, housekeeping, food and beverage, engineering, and management teams.

Working in Philippines

The Philippines offers hospitality, tourism, customer service, food and beverage, retail, healthcare, technology, and business-process jobs, with strong opportunities in Cebu, Manila, Boracay, Palawan, and other tourist areas. Cebu and Mactan provide a relaxed island lifestyle, warm weather, beaches, diving, affordable local food, and a generally welcoming, English-speaking community. Filipino culture values courtesy, family, cooperation, and hospitality, although traffic and tropical weather can be challenging. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the Bureau of Immigration; requirements vary by nationality and contract. Filipino applicants should confirm employment terms, service charges, accommodation, transport, medical coverage, and statutory benefits before accepting. Relocating workers should budget for deposits, transportation, health insurance, and possible typhoon disruptions. Mactan-Cebu International Airport offers convenient international connections, while Cebu City provides broader shopping, healthcare, and professional services.