Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Guest Experience Expert
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Guest Experience Expert welcomes guests, supports check-in and check-out, responds to questions and requests, provides local recommendations, manages guest concerns, and helps create a smooth, personalized stay. Candidates should have strong communication and customer-service skills, a professional appearance, a positive attitude, and confidence working with people from different backgrounds. Previous hotel, tourism, front-office, or customer-service experience is helpful, though training may be provided. The role requires basic computer skills, attention to detail, teamwork, and the flexibility to work rotating shifts, weekends, and holidays. Candidates are expected to remain calm under pressure, protect guest privacy, follow Marriott standards, and consistently deliver friendly and efficient service.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: The employer files a work permit (Alien Employment Permit) after a local-first job notice, then a 9(g) visa; hotels get permits for specialists, not line staff.
Watch for: From 11 November 2026: job notice online, decision in 10 working days. Filing is online only, at the labour department's central office, since 2026.
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for the Philippines, varies by employer. Checked November 2026.
| Housing | Not in city hotels; island resorts (Boracay, Siargao) may give shared staff quarters |
|---|---|
| Meals | Duty meals in the staff canteen |
| Flights | Senior packages only |
| Service charge | All of it shared equally among staff except managers (by law); the amount varies by hotel |
| Contract | Probation up to 6 months (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays; 13th-month pay (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35% |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Fairfield by Marriott Cebu Mactan
Fairfield by Marriott Cebu Mactan is part of Marriott International, one of the world's largest hospitality companies, with hotels and resorts across many countries. Fairfield by Marriott is designed around dependable, comfortable, and reasonably priced accommodation for business and leisure travelers. The Cebu Mactan property serves guests visiting the island's beaches, business districts, airport, and nearby attractions. Marriott hotels generally emphasize professional service, operational standards, guest satisfaction, teamwork, and employee development. Team members may receive structured training, opportunities to move between departments, staff meals or allowances, service charge participation, and access to Marriott's wider career network, depending on local policy and employment terms. Working at the hotel typically involves a multicultural environment, shift-based operations, and close coordination between front office, housekeeping, food and beverage, engineering, and management teams.