Outpatients Receptionist

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Outpatients Receptionist provides a welcoming and efficient front-of-house service for patients attending hospital clinics. Duties typically include booking in patients, arranging and confirming appointments, updating electronic and paper records, answering telephone and face-to-face enquiries, directing patients, handling confidential information and supporting clinical staff with administrative tasks. Candidates are expected to have strong communication and customer-service skills, accurate computer and data-entry abilities, good organisation and attention to detail. Previous reception, administrative or healthcare experience is useful, although equivalent experience may be considered. The role requires professionalism, empathy, discretion and the ability to remain calm while managing competing demands. Applicants must work effectively as part of a team and support NHS values, equality, confidentiality and patient-centred care.

About the employer

The Hillingdon Hospital NHS Foundation Trust provides acute and specialist healthcare services to people living in Hillingdon, west London, and surrounding areas. Its services include emergency care, outpatient clinics, medical and surgical treatment, maternity services, diagnostics and community-based care. The Trust operates Hillingdon Hospital and Mount Vernon Hospital and works with local healthcare partners to support patients throughout their treatment. As part of the NHS, it aims to deliver safe, effective and compassionate care while improving access, patient experience and health outcomes. The organisation employs clinical, administrative, technical and support staff across a wide range of services. Employees are expected to demonstrate NHS values, work collaboratively, protect confidentiality and treat patients, families and colleagues with dignity and respect. The Trust also offers structured pay, annual leave, pension benefits and opportunities for professional development.

Working in United Kingdom

The United Kingdom offers employment opportunities in healthcare, technology, finance, education, engineering, hospitality and professional services. NHS roles are available across England, Scotland, Wales and Northern Ireland, with London and southeast England generally offering more vacancies but higher living costs. British culture is diverse, polite and relatively informal, with strong emphasis on punctuality, personal privacy and workplace professionalism. Lifestyle options range from busy cities and cultural attractions to quieter coastal and rural communities. Public transport is extensive, although commuting costs can be significant. Visa requirements depend on nationality and occupation; many overseas healthcare professionals need employer sponsorship under an eligible work route, while visitors cannot work. Before relocating, check official UK Government immigration guidance, professional registration requirements, taxation, housing costs and NHS recruitment rules. Securing a sponsored job and arranging accommodation, banking and healthcare access in advance can make the transition easier.