Guest Experience Expert - M Club

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Expert – M Club provides welcoming, personalized service to guests using the M Club lounge. Responsibilities typically include check-in and check-out assistance, handling requests, explaining hotel facilities, preparing refreshments, maintaining lounge standards, resolving concerns, and supporting loyalty-program guests. Candidates should have hospitality or customer-service experience, good English communication skills, a professional appearance, and strong attention to detail. Additional languages and knowledge of hotel systems are advantageous. The role requires a friendly, proactive attitude, teamwork, flexibility to work rotating shifts, weekends, and public holidays, and the ability to remain calm while delivering discreet, high-quality service.

About the employer

Marriott International is one of the world's largest hospitality companies, operating a broad portfolio of hotels and resorts across numerous countries. Its brands include Marriott Hotels, The Ritz-Carlton, Sheraton, Westin, W Hotels, Le Méridien, Courtyard, and many others. Marriott is known for structured service standards, international career opportunities, employee training, and its Marriott Bonvoy loyalty programme. Petaling Jaya Marriott Hotel serves business and leisure travellers in the Klang Valley, with accommodation, restaurants, meeting facilities, and executive guest services such as the M Club lounge. Employees generally work in a customer-focused, multicultural environment where courtesy, grooming, teamwork, operational consistency, and guest satisfaction are important. Benefits and conditions vary according to the local employment contract and hotel policy.

Working in Malaysia

Malaysia offers hospitality, tourism, retail, technology, education, healthcare, and manufacturing opportunities, especially in Kuala Lumpur, Selangor, Penang, Langkawi, Sabah, and Sarawak. Its culture blends Malay, Chinese, Indian, Indigenous, and international influences, with festivals, varied food, and generally welcoming communities. Lifestyle costs are moderate compared with many major global cities, although central Kuala Lumpur and popular islands can be more expensive. Malaysia is not one island but a country spanning the peninsula and Borneo, with attractive island destinations including Langkawi, Penang, Tioman, Redang, and the Perhentians. Foreign employees normally need an employer-sponsored Employment Pass, while short-term visitors cannot work. Employers usually handle much of the application process. Relocating workers should confirm salary, accommodation, transport, healthcare, tax, contract terms, and visa eligibility before accepting a position. English is widely used in hotels, while Malay is the national language.