Digital Support Analyst - Peterborough/Huntingdon

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Digital Support Analyst provides first- and second-line technical support to NHS staff across Peterborough and Huntingdon. Requirements typically include experience supporting users, diagnosing hardware and software issues, managing incidents through a service desk system, and maintaining accurate technical records. Familiarity with Microsoft Windows, Microsoft 365, mobile devices, networks, NHS systems, and ITIL-based service management is useful. The successful candidate should communicate clearly with clinical and non-clinical colleagues, remain calm under pressure, prioritise competing requests, and work effectively both independently and within a team. A customer-focused attitude, willingness to learn, attention to detail, confidentiality, and an understanding of the importance of reliable digital services in patient care are expected.

About the employer

North West Anglia NHS Foundation Trust provides hospital and community healthcare services across Cambridgeshire and neighbouring areas. Its main hospitals include Peterborough City Hospital, Hinchingbrooke Hospital in Huntingdon, and Stamford and Rutland facilities. The Trust employs a large multidisciplinary workforce delivering emergency, elective, maternity, outpatient, diagnostic, specialist, and community services to a diverse local population. As an NHS Foundation Trust, it combines public healthcare responsibilities with a focus on service improvement, patient safety, clinical quality, and staff development. Digital and information services support clinical teams, administrative departments, and patients across multiple sites, making dependable IT support essential. The organisation generally offers NHS employment benefits, including pension membership, annual leave, professional development opportunities, and structured pay progression under Agenda for Change arrangements.

Working in United Kingdom

The United Kingdom offers opportunities in healthcare, technology, engineering, finance, education, and public services, with particularly strong demand around London, Cambridge, Manchester, Birmingham, and other regional centres. Its culture is diverse and generally values punctuality, privacy, politeness, and a healthy work-life balance, although workplace styles vary. Lifestyle options range from busy urban living to quieter towns and countryside; public transport is widely available but housing costs can be high, especially in London and Cambridge. Overseas applicants normally need the appropriate visa before starting work. Skilled Worker eligibility depends on the occupation, salary, approved employer sponsorship, and current immigration rules; NHS roles may qualify for the Health and Care Worker route where applicable. Candidates should check the employer's sponsorship status, registration requirements, right-to-work rules, and relocation costs. Peterborough and Huntingdon offer comparatively accessible housing and rail links to Cambridge and London.