Guest Experience Agent/ Telephone Operator (Arabic Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Guest Experience Agent/Telephone Operator supports guests before, during and after their stay by handling calls, requests, questions and service recovery promptly and professionally. The role typically requires previous experience in front office, guest relations, reservations or hotel telephone operations, strong communication skills and a professional telephone manner. Fluency in Arabic and English is expected, while additional languages are advantageous. Candidates should be comfortable using hotel systems, accurately recording guest information, coordinating with other departments and maintaining confidentiality. The successful candidate will be warm, attentive, well organised and able to remain calm while managing multiple requests in a luxury hotel environment. Flexibility to work shifts, weekends and public holidays is also expected.

About the employer

The Dubai EDITION is a luxury lifestyle hotel in the Marriott International portfolio. EDITION hotels combine Marriott’s global hospitality expertise with a distinctive, design-led identity created around local culture, refined dining, music and personalised service. Located in Dubai’s Downtown area, The Dubai EDITION offers upscale accommodation, restaurants, lounges, event spaces and guest services designed for both leisure and business travellers. Employees work in a polished, fast-paced environment where discretion, attention to detail and genuine interaction with guests are highly valued. Marriott International is one of the world’s largest hotel companies, operating a broad portfolio of recognised brands across many countries. As part of Marriott, The Dubai EDITION generally provides structured training, international career mobility and employee benefits, subject to the applicable employment contract and UAE regulations.

Working in United Arab Emirates

The United Arab Emirates is not an island, but it offers coastal city living, beaches and easy access to islands such as Palm Jumeirah and Yas Island. Hospitality, tourism, aviation, retail, finance, technology and construction provide strong employment opportunities, especially in Dubai and Abu Dhabi. UAE culture blends Arab traditions with a highly international population; respectful dress, considerate behaviour and awareness of Islamic customs are important. Lifestyle options range from luxury dining and shopping to desert trips, water sports and multicultural entertainment. Employers normally sponsor work visas for eligible employees, arrange medical testing and issue residency documentation. Candidates should confirm salary, accommodation, transport, insurance, leave and service charges in writing before accepting an offer. Dubai is convenient and cosmopolitan, though rent and daily expenses can be high. Relocating employees should budget for housing deposits, flights and initial living costs.