Digital Support Analyst - Peterborough/Huntingdon

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Digital Support Analyst provides technical support to NHS staff across Peterborough and Huntingdon, helping maintain reliable digital systems and resolving hardware, software, access and user-account issues. Requirements typically include practical IT support experience, knowledge of Windows, Microsoft 365 and service-desk processes, strong troubleshooting ability, and a relevant IT qualification or equivalent experience. The successful candidate should communicate clearly with clinical and non-clinical colleagues, prioritise incidents effectively, maintain accurate records, protect confidential patient information and work well independently and within a busy support team. Familiarity with NHS systems, ITIL principles and healthcare information-governance requirements would be advantageous. The role may involve travel between trust sites and participation in an occasional on-call or out-of-hours service.

About the employer

North West Anglia NHS Foundation Trust is an NHS provider serving communities across Cambridgeshire and surrounding areas, including Peterborough, Huntingdon and Hinchingbrooke. The trust operates acute hospitals and associated community services, delivering emergency, planned, specialist and diagnostic care to a large and diverse population. Its workforce includes clinical, administrative, technical and support professionals working across multiple sites. Digital services are central to the trust’s operations, supporting electronic patient records, communications, diagnostics, information management and safe day-to-day clinical care. Employees typically benefit from NHS terms and conditions, including structured pay progression, pension arrangements, annual leave and access to training and development. The trust promotes patient-centred care, equality, teamwork and continuous improvement, making digital support roles important to the reliability and safety of healthcare delivery.

Working in United Kingdom

The United Kingdom offers job opportunities in healthcare, technology, engineering, finance, education and professional services, with strong demand for NHS digital and IT specialists. Its culture is diverse and generally values punctuality, privacy, fairness and a healthy separation between work and personal life. Lifestyle options range from busy cities to quieter countryside and coastal communities, although housing and transport costs vary considerably. The UK has four nations—England, Scotland, Wales and Northern Ireland—each with distinct traditions and local identities. Most overseas workers need a visa, commonly the Skilled Worker visa, requiring an eligible sponsored role, an approved employer and applicable salary and English-language requirements. NHS recruitment may provide guidance on sponsorship, but eligibility should be checked before applying. New arrivals should arrange accommodation, a National Insurance number, banking, healthcare registration and transport planning. Peterborough and Huntingdon offer rail links, moderate commuting options and access to larger employment centres.