Assistant Manager / Senior Customer Insights Analyst

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role requires experience in customer insights, market research, data analysis and translating customer feedback into practical business recommendations. Candidates should be comfortable handling quantitative and qualitative data, developing reports and presentations, and using analytics tools such as Excel, SQL, Tableau or similar platforms. Strong communication, stakeholder-management and problem-solving skills are expected, along with an understanding of customer journeys and service quality. The successful candidate will help Singapore Airlines understand passenger needs, identify improvement opportunities and support decisions that enhance customer experience. A relevant degree in business, marketing, statistics, social sciences or a related discipline is typically expected, with several years of relevant experience for an assistant manager or senior analyst position.

About the employer

Singapore Airlines is the flag carrier of Singapore and one of the world's most recognised full-service airlines. Headquartered at Singapore Changi Airport, the group operates an extensive international passenger and cargo network, supported by subsidiaries and strategic partnerships. The airline is known for its premium service, strong safety standards, modern aircraft fleet and award-winning customer experience. Its operations connect Singapore with major destinations across Asia, Europe, North America, Australia, Africa and the Middle East. Singapore Airlines employs professionals across flight operations, engineering, airport services, digital technology, commercial functions and corporate support. The company places significant emphasis on service excellence, continuous improvement, innovation, training and operational reliability. Employees work in a multicultural environment and contribute to a globally recognised travel brand serving millions of customers each year.

Working in Singapore

Singapore offers strong opportunities in aviation, technology, finance, logistics, tourism, healthcare and professional services. As a major international transport hub, it has a particularly active employment market around Changi Airport, airlines, airport services and travel businesses. The culture is multicultural, organised and fast-paced, with English widely used at work. Lifestyle choices range from modern shopping districts and international restaurants to parks, hawker centres, beaches and nearby nature reserves. Public transport is clean, extensive and reliable, although accommodation and daily expenses can be high. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications and current government rules. New arrivals should arrange housing, healthcare coverage, banking and tax registration. Singapore is compact, safe and well connected, making relocation convenient for professionals and their families.