Senior Salesforce Business Analyst

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Grab is seeking a Senior Salesforce Business Analyst to lead requirements gathering, process analysis, solution design, and Salesforce improvements across business teams. Candidates should have strong Salesforce experience, business analysis skills, and a solid understanding of CRM processes, including sales, service, marketing, or related workflows. The role typically requires experience translating business needs into functional specifications, managing stakeholders, supporting testing and deployment, and coordinating with technical teams or implementation partners. Strong communication, problem-solving, documentation, and project delivery abilities are expected. Familiarity with Salesforce configuration, integrations, reporting, Agile methods, and change management would be advantageous. The successful candidate should be comfortable working across countries and functions in a fast-paced digital business.

About the employer

Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, food delivery, parcel delivery, digital payments, and financial services. Its platform serves consumers, driver-partners, merchant-partners, and businesses across countries including Indonesia, Malaysia, Singapore, Thailand, Vietnam, and the Philippines. Grab combines technology, data, and financial products to make everyday services more accessible and convenient. Indonesia is one of its largest and most important markets, with extensive operations in ride-hailing, food delivery, logistics, and digital finance. The company’s workforce is multicultural and generally operates in a collaborative, fast-moving environment. Employees may work on regional initiatives involving large-scale platforms, customer experience, operational efficiency, and digital transformation. Benefits, compensation, and working arrangements vary by country, level, and employment contract.

Working in Indonesia

Indonesia is an archipelago with strong opportunities in technology, digital commerce, finance, logistics, tourism, and shared services. Jakarta remains the main corporate and technology hub, while Bali attracts international professionals, hospitality workers, entrepreneurs, and remote workers. Bandung, Surabaya, Yogyakarta, and Batam also offer growing technology, manufacturing, education, and business opportunities. Indonesian culture values hospitality, community, respect for seniority, and religious diversity; learning basic Bahasa Indonesia is highly useful. Lifestyle ranges from busy metropolitan living to relaxed coastal and island communities, with generally affordable food and services, although Jakarta and Bali can be expensive in popular areas. Foreign employees normally need employer sponsorship and an appropriate work permit and stay visa before starting work. Requirements vary by nationality and role, so candidates should confirm current rules with the employer and Indonesian immigration authorities.