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Grab is seeking a Manager, Digital Experience and Service Success in Indonesia to improve customer and partner experiences across digital service channels. The role typically requires experience in customer experience, service operations, digital products, journey improvement, or performance management, along with strong analytical, project management, and stakeholder-management skills. The successful candidate is expected to identify service gaps, use data and customer feedback to develop improvements, manage cross-functional initiatives, and track service-quality outcomes. Strong communication, problem-solving ability, commercial awareness, and comfort working in a fast-paced technology environment are important. Experience with digital platforms, experimentation, process redesign, and tools such as dashboards or CRM systems would be advantageous.
Grab is a Southeast Asian technology company headquartered in Singapore, operating across mobility, deliveries, digital payments, and financial services. Its platform connects consumers, driver-partners, merchant-partners, and businesses in countries including Indonesia, Singapore, Malaysia, Thailand, Vietnam, and the Philippines. In Indonesia, Grab is one of the leading super-app platforms, offering ride-hailing, food and grocery delivery, parcel services, business solutions, and financial products. The company focuses on using technology to make everyday services more accessible while creating earning opportunities for drivers, couriers, and merchants. Grab employs teams across engineering, product, operations, data, customer experience, commercial, and corporate functions. Its work environment is generally collaborative, fast-moving, and strongly focused on measurable customer outcomes, experimentation, and solving complex operational challenges at regional scale.
Indonesia offers strong opportunities in technology, digital services, e-commerce, logistics, tourism, finance, and shared mobility, especially in Jakarta, Tangerang, Bandung, Surabaya, Bali, and Yogyakarta. Jakarta is the main business hub, while Bali is popular with international professionals seeking a more relaxed lifestyle. Indonesian culture values hospitality, community, respect for hierarchy, and religious diversity; learning basic Bahasa Indonesia is highly useful. Living costs vary widely, with Jakarta and Bali generally more expensive than many other cities. Employees should expect tropical weather, traffic in major urban areas, and a vibrant food and social scene. Foreign nationals normally need an employer-sponsored work permit and appropriate limited-stay visa, commonly arranged through the hiring company. Candidates should confirm sponsorship, tax obligations, healthcare, housing, and relocation support before accepting an offer.
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