Key Account Support Executive

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Key Account Support Executive supports DHL’s key customers and account managers by coordinating shipment requests, preparing reports, resolving service issues, and maintaining accurate customer records. Candidates are generally expected to have experience in customer service, logistics, freight forwarding, or sales support, along with strong communication and organizational skills. Good English and Indonesian, Microsoft Office proficiency, attention to detail, and the ability to manage multiple priorities are important. The role requires a customer-focused, commercially aware professional who can collaborate with operations and sales teams, respond promptly to enquiries, track performance, and help maintain high service standards. Experience with CRM or logistics systems is advantageous.

About the employer

DHL is a global logistics and supply-chain company operating in more than 220 countries and territories. It provides international express delivery, freight transportation, contract logistics, supply-chain management, and e-commerce solutions through businesses including DHL Express, DHL Global Forwarding, DHL Supply Chain, and DHL eCommerce. In Indonesia, DHL serves multinational companies, local businesses, and individuals through air and ocean freight, customs support, warehousing, distribution, and express parcel services. The company is known for its extensive international network, customer-service focus, technology investment, and sustainability programs. Employees typically work in a structured, performance-oriented environment where teamwork, compliance, operational reliability, and continuous improvement are important. A Key Account Support Executive contributes by helping major customers receive consistent service and by connecting commercial teams with DHL’s operational network.

Working in Indonesia

Indonesia offers varied opportunities across its major islands. Java, especially Jakarta, is the main hub for logistics, finance, technology, manufacturing, and multinational companies such as DHL. Bali has strong tourism, hospitality, aviation, and digital-nomad communities, while Sumatra, Kalimantan, and Sulawesi offer roles in commodities, plantations, energy, mining, manufacturing, and regional logistics. Indonesian culture values hospitality, community, religious diversity, and respect for hierarchy. Lifestyle ranges from busy urban living in Jakarta to slower coastal or island communities, with generally affordable food and transport but traffic and housing costs in major cities. Foreign employees usually need an employer-sponsored work permit and appropriate limited-stay visa; working on a tourist visa is not permitted. Relocating requires checking employment sponsorship, health insurance, housing, tax registration, and local registration requirements.