Associate Director - AI Product Lead - Growth and Retention

Role summary

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The Associate Director, AI Product Lead – Growth and Retention will shape and deliver AI-enabled products that improve customer acquisition, engagement, loyalty and retention. Requirements typically include substantial product management experience, strong knowledge of AI and machine-learning applications, commercial and analytical capability, and experience taking digital products from strategy through launch and optimization. The successful candidate is expected to define product vision and roadmaps, identify growth opportunities, work closely with data science, engineering, marketing and sales teams, and translate customer and business needs into measurable outcomes. Strong stakeholder management, communication, experimentation, prioritization and leadership skills are essential. Experience in subscription, SaaS, research, consulting or information-services businesses would be advantageous.

About the employer

Gartner is a global research and advisory company that helps business and technology leaders make informed decisions. Founded in 1979 and headquartered in Stamford, Connecticut, the company provides research, expert advice, consulting, conferences and digital tools to clients across many industries. Its work covers technology, cybersecurity, artificial intelligence, data, finance, human resources, supply chain and executive leadership. Gartner is known for its independent research, market analysis and widely used technology evaluation frameworks. The company operates internationally and serves organizations ranging from large enterprises and government bodies to growing businesses. Employees generally work in a commercially focused, knowledge-driven environment where collaboration, client impact, innovation and measurable results are valued. This role would sit at the intersection of product management, artificial intelligence, customer growth and business strategy.

Working in Australia

Australia offers strong opportunities in technology, artificial intelligence, product management, consulting, software, finance and digital services, particularly in Sydney, Melbourne, Brisbane, Canberra and Perth. Workplace culture is generally collaborative, relatively informal and focused on practical results, with increasing support for flexible and hybrid work. Lifestyle varies from major-city dining, arts and professional networks to beaches, national parks and outdoor activities. Housing and living costs are high in Sydney and Melbourne, while Brisbane, Adelaide and Perth can offer a different balance of affordability and opportunity. Skilled professionals may explore employer-sponsored visas, the Skilled Independent visa, state-nominated pathways or employer nomination schemes; eligibility depends on occupation, qualifications, experience, English ability and age. Candidates should verify current rules through Australia’s Department of Home Affairs. Relocation planning should include healthcare, tax, accommodation, school arrangements and superannuation. Professional networking and local recruitment firms can help international applicants understand the market.