Fraud Operations Analyst 1 - Fraud and Risk Management

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This entry-level role supports fraud detection and risk-management operations for Citi in Kuala Lumpur. Responsibilities may include reviewing alerts and transactions, investigating suspected fraud, documenting findings, following escalation procedures, preparing reports, and helping protect customers and the bank from financial crime. Candidates are generally expected to have a degree or relevant experience in banking, finance, business, risk, or operations; strong analytical and problem-solving skills; attention to detail; good English communication; and confidence using spreadsheets and operational systems. The role requires sound judgment, discretion, adherence to procedures, and the ability to work accurately under time pressure. Experience in fraud prevention, transaction monitoring, customer service, or financial operations is advantageous. Shift work, including weekends or public holidays, may be required depending on business coverage.

About the employer

Citigroup Inc., commonly known as Citi, is a global financial services company headquartered in New York. It operates across numerous countries, providing consumer banking, corporate and commercial banking, investment banking, markets, treasury, wealth management, and related financial services. Citi serves individuals, businesses, governments, and institutional clients through a broad international network. Its Kuala Lumpur operations support regional and global activities, including banking operations, technology, customer support, risk management, compliance, and transaction processing. Citi places strong emphasis on financial crime prevention, operational controls, regulatory compliance, data protection, and responsible conduct. Employees typically work in structured, multinational teams and may collaborate with colleagues across different time zones. The company offers opportunities for professional development, internal mobility, and exposure to international banking processes, although many roles involve strict procedures, performance targets, and demanding operational schedules.

Working in Malaysia

Malaysia offers career opportunities in banking, shared services, technology, digital finance, analytics, manufacturing, tourism, and customer operations, with Kuala Lumpur and nearby Selangor forming the main employment hub. The country has a multicultural society influenced by Malay, Chinese, Indian, and indigenous traditions. English is widely used in professional workplaces, while Malay is the official language. Malaysia provides a relatively affordable lifestyle, excellent food, modern shopping, reliable internet, and good regional air connections. Kuala Lumpur is urban and fast-paced; Penang, Langkawi, Sabah, and Sarawak offer more relaxed coastal or nature-focused living. Rent and commuting costs vary significantly by location. Foreign employees normally need an Employment Pass sponsored and arranged by their employer, with approval subject to immigration and salary requirements. Candidates should confirm visa eligibility, medical coverage, tax obligations, housing, and relocation assistance before accepting an offer.