Fraud Operations Manager (Japanese Speaker)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Citi is seeking a Fraud Operations Manager who can speak Japanese and manage fraud prevention, detection, investigation, and response activities in Kuala Lumpur. The role typically requires several years of experience in fraud operations, investigations, financial services, risk management, or a related field, together with strong analytical and decision-making skills. Japanese and English fluency is expected, as the position supports customers, stakeholders, or teams connected with Japan. The candidate should understand fraud trends, transaction monitoring, operational controls, escalation procedures, and regulatory requirements. Strong communication, leadership, attention to detail, and the ability to work under pressure in a controlled environment are essential. Experience managing teams, improving processes, and working across international business units would be advantageous.

About the employer

Citi, formally Citigroup Inc., is a global financial services company headquartered in New York. It operates across numerous countries and provides services including corporate and investment banking, commercial banking, transaction services, markets, consumer banking, and wealth management. Citi supports multinational companies, governments, institutional investors, and individuals through its international network. The bank is also a major provider of cross-border payments, treasury services, and financial markets solutions. Its Kuala Lumpur operations support regional and global functions, including technology, operations, customer service, risk, compliance, and fraud management. Citi places strong emphasis on regulatory controls, responsible banking, operational resilience, and financial crime prevention. Employees generally work in multicultural teams and may support customers or business units across different time zones. Benefits and compensation vary by role, experience, performance, and employment grade.

Working in Malaysia

Malaysia offers strong opportunities in banking, technology, shared services, finance, customer operations, and compliance, especially in Kuala Lumpur, Penang, and Johor. Kuala Lumpur is the main business hub, with modern transport, international schools, hospitals, shopping, and a relatively affordable lifestyle compared with many global cities. Malaysia’s islands, including Langkawi, Penang, and parts of Sabah and Sarawak, offer beaches, nature, and a slower pace of life. The culture is multicultural, combining Malay, Chinese, Indian, and Indigenous influences, with English widely used in professional settings. Foreign employees normally need employer sponsorship for an Employment Pass, and the company generally handles the application. Requirements depend on salary, qualifications, nationality, and job level. Relocating employees should budget for rent, deposits, insurance, transport, and schooling if applicable. Tropical weather, traffic, and regional language differences are practical considerations.