Fraud Ops Senior Analyst (Mandarin & Cantonese Proficient)

Role summary

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Citi is seeking a Fraud Operations Senior Analyst in Kuala Lumpur to investigate and manage suspected fraudulent activity, review customer and transaction alerts, identify emerging fraud patterns, and support loss prevention. The role typically requires experience in fraud operations, transaction monitoring, financial services, investigations, or contact-center risk support. Strong analytical and decision-making skills, attention to detail, sound judgment, and the ability to meet productivity and quality targets are expected. Professional fluency in Mandarin and Cantonese is important for supporting relevant customers or markets, while English communication and basic computer skills are also required. Candidates should be comfortable working with sensitive information, following procedures, documenting investigations, and working rotating shifts when necessary.

About the employer

Citi, formally Citibank, is a major global financial institution serving consumers, corporations, governments, and institutional investors. Its businesses include corporate and commercial banking, wealth management, markets and securities services, cards, lending, payments, and digital financial services. Citi operates in many international markets and uses regional service and operations centers to support customers, risk management, compliance, technology, and transaction processing. The Kuala Lumpur operation is part of this international network and supports a range of banking and control functions. Citi places strong emphasis on financial crime prevention, customer protection, regulatory compliance, operational controls, and responsible risk management. Employees typically work in a structured, multinational environment with access to professional training, internal mobility, and exposure to global processes. The company’s scale can provide useful career opportunities for candidates interested in banking operations, fraud prevention, analytics, and control functions.

Working in Malaysia

Malaysia offers strong opportunities in banking, shared services, technology, analytics, customer operations, manufacturing, tourism, and regional corporate services. Kuala Lumpur is the main employment center, while Penang and Johor also provide growing opportunities. The country is culturally diverse, with Malay, Chinese, Indian, and international communities; English is widely used in business, alongside Malay, Mandarin, and Cantonese in many workplaces. Lifestyle costs are generally moderate, with good public transport in Kuala Lumpur, varied food, warm weather, and access to beaches and islands such as Langkawi, Penang, and Tioman. Foreign employees usually need an employer-sponsored Employment Pass, and the company normally manages the application and approvals. Candidates should confirm eligibility, document requirements, healthcare coverage, tax obligations, and relocation support before accepting an offer. Housing, schooling, and international travel arrangements should also be planned in advance.