Fraud Operations Analyst (Mandarin and Cantonese Speaking)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Fraud Operations Analyst investigates suspected fraudulent transactions, reviews alerts, identifies unusual customer activity, and supports timely case resolution. The role requires strong analytical and problem-solving skills, attention to detail, sound judgment, and the ability to work with confidential financial information. Professional fluency in Mandarin and Cantonese, along with English, is expected. Candidates should be comfortable working with transaction-monitoring systems, documenting investigations, meeting productivity and quality targets, and operating in shifts or weekends when required. Relevant experience in banking operations, fraud prevention, anti-money laundering, customer service, or investigations is advantageous. The successful candidate will communicate clearly, follow procedures consistently, escalate risks appropriately, and contribute to Citi’s fraud-control and customer-protection objectives.

About the employer

Citi, also known as Citibank, is a global financial institution serving consumers, corporations, governments, and investors in markets worldwide. Its businesses include corporate and commercial banking, transaction services, markets, wealth management, and retail financial services in selected countries. Citi’s operations in Malaysia support regional and international banking activities, including technology, operations, risk management, customer service, and shared-service functions. The company places strong emphasis on financial crime prevention, regulatory compliance, data security, and responsible banking. Employees typically work in structured, multinational environments with access to formal training and opportunities to build expertise across banking functions. Citi values collaboration, integrity, customer protection, inclusion, and disciplined risk management. Its Kuala Lumpur operations can be particularly suitable for professionals with language skills supporting customers and businesses across Greater China and the wider Asia-Pacific region.

Working in Malaysia

Malaysia offers varied career opportunities in banking, shared services, technology, fintech, healthcare, tourism, and manufacturing, with Kuala Lumpur and nearby Selangor serving as major employment centres. The country combines multicultural traditions, excellent food, modern shopping, and relatively affordable living. Urban life is convenient, although traffic and hot, humid weather can be challenging. English is widely used in professional settings, while Mandarin, Cantonese, and Malay are valuable in customer-facing roles. Malaysia also offers beaches and island destinations such as Langkawi, Penang, and the Perhentian Islands. Foreign employees generally need an employment pass sponsored by their employer, and approval depends on qualifications, salary, and company eligibility. Candidates should confirm visa arrangements, medical requirements, tax obligations, housing costs, and relocation support before accepting an offer. Kuala Lumpur provides international schools, public transport, private healthcare, and diverse expatriate communities.