Quality Intermediate Analyst

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Quality Intermediate Analyst supports quality assurance, process reviews, control checks and operational improvement within Citi’s business operations. Requirements typically include a bachelor’s degree, relevant experience in banking operations, quality assurance, risk controls or data analysis, and good knowledge of Microsoft Office and reporting tools. Strong attention to detail, analytical thinking, communication skills and the ability to investigate discrepancies are expected. The candidate should be comfortable working with procedures, tracking defects, preparing management reports and coordinating with internal teams. Experience in financial services, process governance, issue management or automation is advantageous. English proficiency is generally required, while knowledge of additional languages may be useful in a regional operations environment.

About the employer

Citi is a major global financial institution serving consumers, corporations, governments and institutions in more than 180 countries and jurisdictions. Its businesses include corporate and commercial banking, investment banking, markets, treasury services, wealth management and consumer financial services. Citi’s Kuala Lumpur operations support regional and global functions such as transaction processing, risk and control, technology, finance, customer support and banking operations. The company employs professionals across technology, analytics, compliance and operational disciplines, making Malaysia an important service and support location. Citi places strong emphasis on regulatory standards, responsible banking, innovation, teamwork and developing diverse talent. Employees typically work in structured, multinational environments with opportunities to collaborate across countries and business lines.

Working in Malaysia

Malaysia offers solid opportunities in banking, shared services, technology, analytics, finance, manufacturing and tourism. Kuala Lumpur is the main professional hub, while Penang supports technology and business services, and Johor benefits from its proximity to Singapore. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English commonly used in business. Lifestyle costs are generally lower than in Singapore or many Western cities, although central Kuala Lumpur housing can be expensive. Beaches, islands, food markets and outdoor activities are major attractions, particularly in Langkawi, Penang and Sabah. Foreign employees usually need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, dependants’ permits, tax rules and relocation benefits before accepting an offer. Public transport is strongest in Kuala Lumpur, while a car may be useful elsewhere.