Reference Data Services Intermediate Analyst - Client Onboarding - APAC Shift

Role summary

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This role supports Citi’s reference data and client onboarding activities for APAC markets. Responsibilities typically include maintaining and validating client and account information, investigating data discrepancies, completing onboarding and documentation checks, following operational controls, meeting service-level targets, and coordinating with internal teams across different countries and time zones. Candidates are generally expected to have a bachelor’s degree, experience in banking operations, client onboarding, reference data, or financial services, strong attention to detail, and good written and verbal communication skills. Knowledge of KYC principles, banking products, databases, and Microsoft Office is helpful. The successful candidate should be organized, able to work independently, comfortable with repetitive detail-focused tasks, and willing to work an APAC or shifting schedule.

About the employer

Citi, officially Citibank, N.A., is a major global financial institution serving corporations, governments, investors, and individuals in many countries. Its businesses include corporate and commercial banking, markets and securities services, wealth management, consumer banking, payments, and technology-enabled financial services. Citi has a substantial presence in the Philippines, particularly in Manila and Taguig, where it operates shared-service, technology, operations, and banking support teams serving international markets. The company’s employees work across functions such as client onboarding, risk and compliance, transaction processing, data management, finance, and customer support. Citi emphasizes responsible banking, regulatory compliance, operational resilience, inclusion, and professional development. Roles supporting APAC operations often involve collaboration with colleagues in multiple countries and require strong process discipline, data accuracy, and awareness of local and international financial regulations.

Working in Philippines

The Philippines offers banking, shared services, technology, customer support, finance, and operations opportunities, especially in Metro Manila, Taguig, Makati, Cebu, and Clark. English is widely used in business, and the workplace culture is generally collaborative, relationship-oriented, and adaptable, although schedules may follow overseas markets. Lifestyle varies from fast-paced urban living in Manila to a more relaxed coastal or provincial environment. Rent, transport, and food costs are usually lower than in major Western cities, but traffic and seasonal weather should be considered. Foreign employees normally need an appropriate work visa or permit sponsored or supported by their employer; tourist status does not authorize employment. Relocating candidates should arrange employment first, confirm tax and immigration requirements, secure accommodation, and obtain health insurance. The country offers diverse beaches, mountains, food, festivals, and warm hospitality, while Taguig provides modern offices, malls, restaurants, and convenient access to business districts.