Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Solutions Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Solutions Officer supports Citi customers by handling inquiries, resolving account or payment concerns, explaining products and services, and providing timely solutions through phone or other service channels. Applicants typically need a bachelor’s degree or equivalent experience, strong English communication skills, customer-service experience, basic computer and banking knowledge, and the flexibility to work shifting schedules, including nights, weekends, or holidays. Citi expects candidates to be professional, empathetic, detail-oriented, and capable of meeting service-quality, productivity, compliance, and customer-satisfaction targets. The role also requires accurate documentation, careful handling of confidential information, sound judgment, and the ability to remain calm when assisting customers with complex or sensitive issues.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi, formally Citigroup Inc., is a global financial institution headquartered in New York and operating across many countries. It provides services including consumer banking, credit cards, corporate and commercial banking, investment banking, treasury services, and wealth management. Citi serves individuals, businesses, governments, and institutional investors through a large international network. Its operations in the Philippines have historically included customer service, technology, operations, finance, risk, and global support functions, with major offices in Metro Manila. The company places strong emphasis on regulatory compliance, information security, operational controls, customer experience, and professional development. Employees commonly work in structured, performance-driven environments and may support customers or business units in multiple markets. Specific consumer-banking operations in the Philippines may change as a result of business transfers or strategic restructuring.