Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Customer Solutions Officer
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The Customer Solutions Officer supports Citi customers by handling inquiries, resolving account and card concerns, explaining products and procedures, and delivering timely, professional service through phone or digital channels. Candidates typically need a bachelor’s degree or relevant customer-service experience, strong English communication skills, basic computer proficiency, sound judgment, and flexibility to work shifting schedules, including nights, weekends, or holidays. The role expects patience, empathy, accuracy, confidentiality, and the ability to meet service-quality and productivity targets. Experience in banking, credit cards, contact centers, or financial services is advantageous. Applicants should also be comfortable following compliance procedures and managing sensitive customer information.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi is a global financial services company serving individuals, businesses, institutions, and governments in many countries. Its major businesses include banking, credit cards, payments, wealth management, corporate banking, and capital markets. In the Philippines, Citi has maintained a significant presence through corporate banking, transaction services, and support operations, including customer and technology functions. The company is known for its international platform, structured training, professional development opportunities, and emphasis on risk management, regulatory compliance, and customer service. Citi workplaces generally operate in a performance-driven, multicultural environment, with many roles supporting global customers and teams across different time zones. Applicants should note that Citi’s Philippine consumer banking business was sold to UnionBank, so some consumer-related vacancies and operations may have changed ownership or structure.