Customer Solutions Officer

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Customer Solutions Officer supports Citi customers by handling inquiries, resolving account and card concerns, explaining products and procedures, and delivering timely, professional service through phone or digital channels. Candidates typically need a bachelor’s degree or relevant customer-service experience, strong English communication skills, basic computer proficiency, sound judgment, and flexibility to work shifting schedules, including nights, weekends, or holidays. The role expects patience, empathy, accuracy, confidentiality, and the ability to meet service-quality and productivity targets. Experience in banking, credit cards, contact centers, or financial services is advantageous. Applicants should also be comfortable following compliance procedures and managing sensitive customer information.

About the employer

Citi is a global financial services company serving individuals, businesses, institutions, and governments in many countries. Its major businesses include banking, credit cards, payments, wealth management, corporate banking, and capital markets. In the Philippines, Citi has maintained a significant presence through corporate banking, transaction services, and support operations, including customer and technology functions. The company is known for its international platform, structured training, professional development opportunities, and emphasis on risk management, regulatory compliance, and customer service. Citi workplaces generally operate in a performance-driven, multicultural environment, with many roles supporting global customers and teams across different time zones. Applicants should note that Citi’s Philippine consumer banking business was sold to UnionBank, so some consumer-related vacancies and operations may have changed ownership or structure.

Working in Philippines

The Philippines offers employment opportunities in banking, shared services, information technology, customer support, healthcare, education, tourism, and business-process outsourcing. Manila, Taguig, Makati, Cebu, and Davao are the main employment centers. Filipino culture is welcoming, family-oriented, and strongly influenced by English-language education, making workplace communication accessible for many international employees. Life combines affordable food, vibrant cities, beaches, mountains, and a relaxed social atmosphere, although traffic and tropical weather can be challenging. Foreign nationals normally need an employer-sponsored work visa or permit; common requirements include a valid passport, employment contract, immigration approvals, and sometimes an Alien Employment Permit. Remote work and visa rules vary by employer and nationality. Relocating employees should budget for housing, health insurance, transportation, and possible tax obligations, and should verify current rules with the Philippine Bureau of Immigration or a qualified relocation adviser.