Please Note
- An estimate based on public data for similar roles. Not provided by the employer.
Service Senior Supervisor - US Retail Banking - NAM Shift
Role summary
Written by MyIslandJob from the job title and employer. See the employer's page for the full description.
The role supervises a service team supporting US retail banking customers during the North American shift. Requirements typically include a bachelor’s degree or equivalent experience, several years in banking operations or customer service, strong people-management skills, and familiarity with service quality, risk controls, and performance metrics. Candidates should communicate clearly in English, handle escalations professionally, coach employees, monitor productivity and customer outcomes, and ensure procedures comply with Citi policies and applicable regulations. Experience with workforce management, complaint resolution, process improvement, and banking systems is advantageous. Flexibility for overnight work, sound judgment, and the ability to lead in a target-driven environment are expected.
Can I work in the Philippines?
Never pay anyone for a visa or a job offer. A real employer pays the permit costs and never asks you for money.
How it works
How it works: Work permit route: the bank must post the job for Filipinos first, then file the permit and the 9(g) visa; senior and specialist posts are the realistic ones.
Before you apply: Dealing, advising and senior roles usually need a regulator's licence or approval, which checks your honesty, skills and finances. Ask if your job does.
Watch for: Graduate analyst roles are the hardest case: a permit is issued only if no Filipino is competent, able and willing to do the job (Labor Code, article 40).
Official source: Bureau of Immigration: Pre-arranged Employment Visa (9G). Checked November 2026.
What the job usually comes with in the Philippines
Usual for Banking jobs in the Philippines, varies by employer. Checked November 2026.
| Housing | Senior expat packages often add a housing allowance; local-hire contracts do not |
|---|---|
| Relocation | Employer files the permit and visa; fees are agreed in the contract; moving help for senior hires only |
| Flights | Yearly home flight in some senior expat packages; none for local hires |
| Contract | Regular after at most 6 months' probation (by law); foreigners' contracts follow the permit, 1 to 3 years |
| Leave | 5 days after 1 year; 10 regular holidays and 8 special days in 2026 (by law) |
| Income tax | 0% to PHP 250,000 a year (about USD 4,000), then 15% to 35%; 13th month tax-free to PHP 90,000 |
| Health cover | PhilHealth is deducted from pay and matched by the employer (by law); a company health plan is the office norm |
Senior staff often get more than line staff, for example a single room or a yearly home flight. Ask the employer what the job includes before you accept.
Guidance, not legal advice. Rules change; your employer confirms the details for your case.
About Citi Bank
Citi is a major global financial institution providing consumer banking, commercial banking, investment banking, markets, and wealth management services. Founded in 1812 and headquartered in New York, the company serves clients in many countries through a combination of branches, digital platforms, service centers, and institutional businesses. Citi’s Philippines operations, including its large presence in Taguig and Metro Manila, support global banking, technology, operations, risk, and customer-service activities. The organization is known for handling international financial processes and serving customers across different time zones. Employees may receive structured training, health and insurance benefits, performance incentives, and opportunities to move across business functions, although benefits and compensation vary by position and employment terms.